MUHAMMAD BELLO IBRAHIM
BANKING
Abuja,Abuja
Summary
I have attended a number of courses and capacity-building trainings as a civil servant with the National Directorate of Employment; Account and Audit Trainee in Muhtari Dangana & Co. (Chartered Accountants), and in Banking. These courses include among others:
- Professional Personal Management - 1992 (Uni-Maid Consult)
- Effective Team Building - 2003 (Kongo Konsult Ltd)
- Credit Analysis Skills (Basic) Program - 2004 (Capital Vanguard Associates)
- Credit Analysis - 2004 ( H. PIerson Training)
- Finacle Training for Marketers - 2006 (Expert Edge Training Center)
- Selling & Negotiation Skills - 2009 (Dale & Parker Consulting)
- The Whole Manager - 2013 (Human Performance Solutions-HPS)
- The Nigerian Banking Industry: A Strategic Outlook - 2015 (IBFC Alliance)
- Effective Branch Operations Management - 2016 (fitc Consulting)
- Operational Risk Sustainability Soc. & Environmental Risk MGT. - 2016 (Prarez HCD Consulting
- The People Management Master Class - 2017 (Leadership Development Consulting)
- Formatting Thesis & Reference Management - 2017 (Putra-Jaya Consultancy Services
- Business Communication - 2018 (Universal Anchor Ltd)
Overview
34
34
years of professional experience
24
24
years of post-secondary education
Work History
Manager - Head of Marketing Team
Zenith Bank Plc.
Abuja, FCT
09.2020 - Current
- Provides leadership and direction for team members, supervising their marketing activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Responsible for business development, deposit mobilization, risk assets creation and management.
- Fostered positive teamwork relationships through effective communication, training and coaching of team members.
- Responsible for achieving targets given in all key performance indices (KPIs) set out by management.
- Rendish reports to management periodically on target milestones of team members.
Branch Manager
Zenith Bank Plc.
Bauchi, Bauchi State
09.2013 - 08.2020
- Responsible for the smooth running of branch operations and business development that is consistent with standard operating procedures, mission, and objectives set out by management.
- Generate liabilities and quality risk assets for the branch.
- Conducted regular branch staff meetings to communicate goals and objectives, new policies and procedures as well as regulatory requirements.
- Ensure continued growth, improved performance, and profitability of the branch.
- Organized regular coaching and training exercises with staff to build capacity and motivation among staff.
- Responsible for all bank staff welfare, fixed and floating assets of the branch.
Deputy Manager/Head of Marketing
Zenith Bank Plc.
Bauchi, Bauchi State
10.2007 - 09.2013
- Supported business development activities and onboarded new clients to grow the revenues/profitability of the branch.
- Developed and implemented best practice policies and processes to aid the identification and conversion of new customers to the branch.
- Mobilized deposits and created risk assets to meet the branch profitability target.
- Used expertise in team leadership to motivate staff to achieve high performance.
- Rendered reports to the branch management for information and decisions.
Branch Manager
FirstInland Bank Plc
NASS - Abuja, FCT
05.2007 - 10.2007
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures of the Bank.
- Developed marketing and growth strategies in collaboration with other marketing team members.
- Conducted regular branch staff meetings to communicate goals and objectives and review progress.
- Boosted branch deposit mobilization and created good risk assets by developing and deepening customer loyalty.
- Oversaw all aspects of branch management, including human and material resources that ensure branch profitability.
- Maintained detailed records of branch office activities and rendered periodic reports to management for decision-making..
Entry Level (SEA to AM)
Inland Bank of Nigeria Ltd
Kaduna, Kaduna State
05.2001 - 12.2005
- Provides excellent professional, courteous customer service.
- Open quality accounts and deliver outstanding customer care with proactive services for new and existing relationships.
- Resolved customer complaints and answered queries about the Bank's products and services.
- Assisted customers in accessing Bank facilities and management of the risk assets created.
Audit Trainee
Muntari Dangana & Co (Chartered Accountants)
Abuja, Federal Capital Territory
08.1997 - 05.2001
- Prepared audit proposals for prospective clients.
- Liaised with senior staff to investigate and resolve complex transactions and discrepancies.
- Built effective rapport with clients to maintain high client satisfaction levels.
- Planned and completed audit files using established checklists.
- Reviewed financial statements, gathering and analysing data to verify accurate representation of transactions.
- Trained less experienced team members in standard procedures and software use.
Senior Personnel Officer
National Directorate of Employment
Kaduna, Kaduna State
02.1990 - 07.1997
- Managed performance appraisal systems and policies.
- Planned, organized, and managed recruitment and selection processes, consistently meeting recruitment goals.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Implemented diversity, equity, and inclusion initiatives to boost employee engagement and retention.
Education
Doctor of Philosophy - International Business
02.2016 - 05.2020
- Specialized in Knowledge Management
- Knowledge Sharing
- Services Innovation
Master of Business Administration - Business Administration - Marketing
02.1991 - 01.1994
Bachelor of Business Administration - Business Administration - Marketing
11.1985 - 09.1988
A-Levels - Economics, Government & Islamic Studies
09.1983 - 07.1985
GCSEs - Arts Subjects
09.1979 - 09.1983
Primary School Leaving Certificate - First School Leaving Certificate
09.1972 - 09.1979
Diploma of Higher Education - Postgraduate Diploma in Education
04.2012 - 06.2013
Skills
- Knowledge management skills
- Robust knowledge of banking operations and marketing skills
- Business sustainability and innovation techniques
- Product development and marketing
- Strategic liability generation, risk assets management and loan recovery techniques
- Effective personnel management, Teamwork and leadership
Languages
English
Fluent
Hausa
Fluent
Timeline
Manager - Head of Marketing Team - Zenith Bank Plc.
09.2020 - Current
Universiti Utara Malaysia - Doctor of Philosophy, International Business
02.2016 - 05.2020
Branch Manager - Zenith Bank Plc.
09.2013 - 08.2020
Usman Danfodiyo University, Sokoto - Diploma of Higher Education, Postgraduate Diploma in Education
04.2012 - 06.2013
Deputy Manager/Head of Marketing - Zenith Bank Plc.
10.2007 - 09.2013
Branch Manager - FirstInland Bank Plc
05.2007 - 10.2007
Entry Level (SEA to AM) - Inland Bank of Nigeria Ltd
05.2001 - 12.2005
Audit Trainee - Muntari Dangana & Co (Chartered Accountants)
08.1997 - 05.2001
Institute of Administration ABU Zaria - Master of Business Administration, Business Administration - Marketing
02.1991 - 01.1994
Senior Personnel Officer - National Directorate of Employment
02.1990 - 07.1997
Institute of Administration ABU Zaria - Bachelor of Business Administration, Business Administration - Marketing
11.1985 - 09.1988
College of Arts and Science - A-Levels, Economics, Government & Islamic Studies
09.1983 - 07.1985
Government Secondary School Kafin Madaki - GCSEs, Arts Subjects
09.1979 - 09.1983
Central Primary School, Kafin Madaki - Primary School Leaving Certificate, First School Leaving Certificate
09.1972 - 09.1979
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