Muhammad Jibril
SaBi Group
Abuja
1
Language
1
Certification
14
years of professional experience
Results-driven IT professional with expertise in technical troubleshooting, customer support, and cybersecurity. Specialises in infrastructure management, IT project coordination, and CISCO networking. Delivers effective vendor management and end-user training, ensuring optimal support and data security. Committed to enhancing user experience through clear communication and efficient problem-solving.
Work history
IT Support Specialist & Virtual Assistant
3 Years 9 Months- Provide operational and administrative support and maintenance for daily activities of the organization.
- Serve as an executive assistant to the MD/CEO of the organization.
- Book flights and hotel reservations both local and international.
- Visa applications to various African countries.
- Offer technical support for hardware, software, and networks.
- Maintain and optimize IT systems and infrastructure.
- Assist users with inquiries and issues, delivering training as needed.
- Stay updated on emerging technologies and industry trends.
- Www.sabigroups.com
- A summary of the organization and its activities.
- SaBi Group operates within the cryptocurrency ecosystem and facilitates activities such as Web3 Payment platforms and API, Blockchain development, running a cryptocurrency exchange, conducting mining operations, providing wallet services, ensuring security and compliance, analyzing the market, and offering Blockchain consulting services.
- Summary of Role.
- As an IT Support Specialist and Virtual Assistant, I provide operational and administrative support and maintenance for daily activities of the organization, serve as an executive assistant to the MD/CEO of the organization. In addition, I book flights and hotel reservations both local and international, visa applications to various African countries.
- Job Responsibilities
System & Network Administrator (IT Support Professional)
6 Years 7 Months- Providing Technical Support: Responding to user inquiries and troubleshooting hardware, software, and network issues to ensure the smooth operation of IT systems within the newspaper publication organization.
- Hardware and Software maintenance: Installing, configuring, and maintaining computer hardware, peripherals, and software applications, ensuring they are up to date and functioning properly.
- Network Administration: Assisting in network administration tasks such as setting up and maintaining network connections, managing user accounts and permissions, and troubleshooting network-related issues.
- Security and Data Protection: Implementing and enforcing security measures, such as antivirus software, firewalls, and data backup solutions, to protect the organization's IT infrastructure and data assets.
- Technology Upgrades and Evaluation: Assisting in evaluating and recommending new hardware, software, and technologies that can improve the efficiency and effectiveness of IT operations within the organization.
- Vendor Management: Coordinating with external vendors and service providers for IT-related issues, including procurement, warranty claims, and service agreements.
- System Monitoring and Performance Optimization: Monitoring system performance, identifying bottlenecks or areas of improvement, and implementing necessary measures to optimize system performance and minimize downtime.
- IT Asset Management: Tracking and managing IT assets, including hardware and software licenses, conducting inventory audits, and ensuring compliance with licensing agreements.
- AI-Driven Meeting Support & Documentation: Leveraged AI-powered applications to record, transcribe, summarize, and document management and departmental meetings, improving the accuracy of minutes, decision tracking, and follow-up actions.
- Cybersecurity Implementation & Monitoring: Actively implemented cybersecurity best practices, including endpoint protection, system hardening, access control, and continuous monitoring to safeguard organizational systems and data.
- A summary of the organization and its activities
- Leadership Newspaper Group produces and distributes newspapers to inform the public through news gathering, editing, printing, digital presence, advertising, circulation, and community engagement.
- Summary of Role.
- As an IT Support Specialist in a Newspaper Publication Organization, I am responsible for providing technical assistance and resolving hardware, software, and network issues to ensure the smooth operations of the organization's IT systems. I play a crucial role in supporting the newspaper's digital platforms, maintaining infrastructure, and ensuring efficient technology usage for newsgathering, production, and distribution.
- Job Responsibilities
Research Analyst/ Admin Officer
8 Months- Conduct comprehensive market research and analysis.
- Evaluate investment opportunities and assess risks.
- Prepare industry reports and thought leadership content.
- Stay updated on industry developments and trends.
- Collaborate with cross-functional teams.
- Present research findings and recommendations.
- A summary of the organization and its activities
- Blockchain Solutions Limited operates within the digital currency ecosystem, leveraging Blockchain technology to facilitate secure and decentralized transactions. They provide platforms for cryptocurrency exchange, develop Blockchain networks, and offer innovative solutions for financial transactions, Decentralized Applications (DApps), and smart contracts.
- Summary of Role.
- As a Research Analyst in the organization, I conduct market research, analyze industry trends, and provide insights to inform decision-making. Evaluates investment opportunities, monitor regulatory developments, and contribute to industry reports and thought leadership content.
- Job Responsibilities
IT Officer and Consultant
2 Years 5 Months- Provide technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain computer systems, software applications, and peripheral devices.
- Assist users with IT-related inquiries and provide training on IT systems and tools.
- Collaborate with internal teams and external vendors to ensure the smooth operation of IT infrastructure.
- Implement and enforce IT security measures to protect data and systems.
- Maintain documentation of IT systems, procedures, and user guides.
- Stay updated with emerging technologies and recommend IT improvements.
- A summary of the organization and its activities
- Eruka Engineering Limited specializes in architectural design, structural engineering, construction planning, and project management for residential, commercial, and industrial buildings. Offers services in sustainable design, renovation, and retrofitting.
- Summary of Role.
- As an IT Support Officer, my role is to provide technical support, troubleshoot issues, maintain IT systems, and ensure data security. Collaborates with teams, implements IT improvements, and stays updated with emerging technologies.
- Job Responsibilities
Skills
Cybersecurity implementation: Knowledge of cybersecurity best practices to ensure data security.
Technical troubleshooting
Network troubleshooting
Infrastructure management
CISCO networking knowledge
Hardware Maintenance
Device repair
End-user support
Virtual ICT support
IT project coordination
Vendor management
Customer support skills
End-user training
User engagement
Customer expectation management
Education
B.Sc - Computer Science
Ongoing
National Diploma - Computer Science
National Diploma - Business Administration
Personal Information
- Date of birth: 1987-09-29
- Gender: Male
- Nationality: Nigerian
- Marital status: Married
Certification
Cisco Network Academy and AfriHUB ICT, Abuja, Cisco Certified Network Professional (CCNP), 2024, Microsoft and LinkedIn, Career Essentials in Generative AI, 2024, Microsoft and LinkedIn, Career Essentials in Cybersecurity, 2024, Cisco Network Academy and AfriHUB ICT, Abuja, Network Defense Certificate, 2024, Digital for All Challenge, Cyber Security Certificate, 2024, Google Workspace, Certificate in Applied Digital Skills, 2022, Cisco Network Academy and AfriHUB ICT, Abuja, Cisco Certified Network Associate (CCNA), 2021
Personal Details
English
Personal Details
- Date of Birth: 29/09/1987
- Gender: Male
- Nationality: Nigerian
- Marital Status: Married
- Languages: English
Timeline
IT Support Specialist & Virtual Assistant
SaBi Group
2022.12 - 2026.09Read More
System & Network Administrator (IT Support Professional)
Leadership Newspaper Group
2020.02 - 2026.09Read More
Research Analyst/ Admin Officer
Blockchain Solutions Limited
2018.05 - 2019.01Read More
IT Officer and Consultant
Eruka Engineering Limited
2012.08 - 2015.01Read More
Federal Polytechnic Damaturu
National Diploma from Business Administration
2010.01Read More
Kogi State Polytechnic
National Diploma from Computer Science
2015.01Read More
University of the People
B.Sc from Computer Science
2026.09Read More