Muhammad Kolo
Customer Care Executive
Summary
Personable Customer Service Executive offering over eight years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service. Dedicated to reliability, resourcefulness and efficiency.
Logical Customer Care Executive bringing eight years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Accommodating Customer Service Executive with eight years of experience delivering solid customer care while enhancing relations. Strong interpersonal skills with talents for relating and empathizing with individuals of varying personalities and walks of life. Proficient in numerous computer applications, CRM tools. Highly motivated and driven to achieve set goals and targets.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
Work History
Customer Care Executive
9mobile Nigeria
Ilupeju, Lagos
06.2015 - Current
- Coordinated timely responses to online customer communication and researched complex issues.
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Evaluated interactions between associates and customers to assess personnel performance.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Kept accurate records of all customer interactions and transactions.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Maintained and managed customer files and databases.
Data Analyst Intern
Ministry of Planning and Budgeting, Kano State
Kano City
06.2013 - 06.2014
- Identified, analyzed and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Monitored and controlled data upload, checking for successful data import and quality.
- Performed routine tasks under direct supervision and within established procedures and guidelines.
- Attended workshops and seminars to remain current on computer applications.
Education
Bachelor of Science - Economics
Bayero University Kano
Kano, Nigeria 12.2009 - 12.2013
Skills
Documentation and reporting
undefinedCertification
Time Management Fundamentals: LinkedIn LEARNING
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Excel: PivotTables for Beginners: LinkedIn LEARNING
09-2022
Customer Service: Serving Customers Through Chat and Text: LinkedIn LEARNING
09-2022
Serving Customers Using Social Media: LinkedIn LEARNING
09-2022
Managerial Economics: LinkedIn LEARNING
09-2022
Time Management Fundamentals: LinkedIn LEARNING
08-2022
Learning Excel Desktop (Office 365/Microsoft 365): LinkedIn LEARNING
08-2022
Business Analysis Foundations: Business Process Modeling: LinkedIn LEARNING
08-2022
Customer Care Executive
9mobile Nigeria
06.2015 - Current
Data Analyst Intern
Ministry of Planning and Budgeting, Kano State
06.2013 - 06.2014
Bachelor of Science - Economics
Bayero University Kano
12.2009 - 12.2013
Similar Profiles
Bright AyozieBright Ayozie
Key Account Manager at 9Mobile NigeriaKey Account Manager at 9Mobile Nigeria
Sophie AligbeSophie Aligbe
Key Sales and Customer Experience Specialist at 9mobile formerly Etisalat NigeriaKey Sales and Customer Experience Specialist at 9mobile formerly Etisalat Nigeria
Abdulrasheed AdamuAbdulrasheed Adamu
Experience Center Manager at 9mobile (EMTS)Experience Center Manager at 9mobile (EMTS)