Muhammad Bilal Khan
Summary
IT Infrastructure & Cybersecurity Leader with 9+ years of experience delivering enterprise-grade systems, cloud security, and network resilience. Specialized in Microsoft 365, Azure, Sophos, Fortinet, endpoint protection, compliance frameworks, and digital transformation initiatives. Proven ability to strengthen security posture, optimize operations, and ensure regulatory compliance.
Overview
9
9
years of professional experience
9
9
Certifications
Work History
Manager Technical
GCS
05.2024 - Current
Providing strategic leadership for enterprise IT infrastructure, cybersecurity governance, and multi-unit technology transformation initiatives.
- Directed enterprise infrastructure initiatives across multiple operational divisions.
- Administered Sophos HA firewall clusters and Microsoft 365 security environments.
- Established governance controls aligning with international compliance frameworks.
- Modernized digital platforms to enhance operational efficiency and system protection.
Lead System Administrator
MNJLINE
07.2022 - 05.2024
Oversaw enterprise systems, strengthened cybersecurity controls, and optimized cloud infrastructure performance.
- Automated administrative processes are improving operational productivity.
- Strengthened cloud safeguards, reducing exposure to cybersecurity threats.
- Enhanced identity management through reinforced privilege access controls.
- Supervised server ecosystems, Active Directory services, and enterprise security architecture.
Senior Officer Infrastructure
SAMI Pharmaceuticals
11.2020 - 07.2022
Managed enterprise network infrastructure, ensuring high availability, business continuity, and enterprise security compliance.
- Collaborated with leadership to align IT strategy with continuity objectives.
- Deployed Sophos Central Antivirus and enterprise email security platforms.
- Strengthened system reliability through proactive monitoring and optimization.
- Maintained resilient network and server environments, ensuring uninterrupted operations.
IT Engineer
SAMAA TV
05.2018 - 11.2020
Supported broadcast-critical infrastructure, ensuring high availability during live media transmissions.
- Delivered uninterrupted coverage during the Rainfall 2020 live event.
- Implemented structured backup solutions, safeguarding media data assets.
- Maintained a secure IT infrastructure supporting live broadcasting operations.
- Recognized with an Outstanding Performance Certificate for operational excellence.
Helpdesk Engineer Level-2
Cybernet
01.2017 - 05.2018
Delivered enterprise-level technical troubleshooting and client-focused IT support services.
- Diagnosed connectivity and performance issues within SLA timelines.
- Managed service tickets using Spiceworks and ManageEngine platforms.
- Provided second-level escalation support, improving customer satisfaction.
- Resolved complex network and infrastructure incidents for enterprise clients.
Education
BS Telecom Engineering -
Sir Syed University of Engineering & Technology
01-2015
Intermediate (Pre-Engineering) -
SM Govt. Science College
Matriculation (Science) -
Dhaka Secondary School
Skills
- IT service optimization
- IT governance and compliance
- Identity and access management
- Backup and disaster recovery solutions
- Enterprise infrastructure management
- Cloud platforms (Azure, Alibaba, AWS)
- Microsoft 365 and Azure administration
- Risk assessment and policy development
- Endpoint protection and threat mitigation
- Network security and firewall architecture
Certification
ISO/IEC 27001:2022 Lead Auditor
Key Achievements
- Deployed Sophos XG-2100 firewall in HA configuration ensuring enterprise redundancy.
- Implemented enterprise endpoint protection reducing malware incidents.
- Sustained zero downtime during high-pressure live broadcast operations.
- Delivered multiple infrastructure projects within strict timelines.
Professional Strengths
- Strategic IT leadership and cross-functional team management
- Decisive problem-solving in high-pressure environments
- Rapid adaptability to emerging technologies
- Strong stakeholder communication and compliance documentation
Timeline
Manager Technical
GCS
05.2024 - Current
Lead System Administrator
MNJLINE
07.2022 - 05.2024
Senior Officer Infrastructure
SAMI Pharmaceuticals
11.2020 - 07.2022
IT Engineer
SAMAA TV
05.2018 - 11.2020
Helpdesk Engineer Level-2
Cybernet
01.2017 - 05.2018
BS Telecom Engineering -
Sir Syed University of Engineering & Technology
Intermediate (Pre-Engineering) -
SM Govt. Science College
Matriculation (Science) -
Dhaka Secondary School