Mudrat Olateju Adekunle
Houston
Summary
A dedicated travel and aviation industry professional with over thirty years of work experience from ticketing desk officer to top managerial position. Having a work history boasts of meeting company goals, working under pressure in tougher aviation and travel markets in Africa and adapting to new situations and challenges to best enhance the organizational brand. Working closely with VIP clients and government officials, executing both government and corporate contracts and negotiating impeccable net fares, incentives and commissions on behalf of my entire team and company from various airlines. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
39
39
years of professional experience
Work History
Director
Target Travels Limited
11.1998 - 02.2025
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with VIP clients and government official.
- Organized religious pilgrimage and tours for government, corporate and private clients.
- Negotiated net fares, incentives and commissions on behalf of my team and company.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Evaluated scripts to identify creative strategies and resource needs.
- Established departmental performance goals and provided feedback for underperforming areas.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Reservations Ticketing Officer
British Airways
08.1997 - 10.1998
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Sold, printed, and issued tickets to guests.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
Airport Customer Service Agent
British Airways
01.1997 - 07.1997
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Front Desk Ticket Agent
British Airways
04.1986 - 10.1996
- Processed order transactions and provided passengers with detailed itineraries, tickets, and receipts.
- Followed-up and contacted previous or cancellation list passengers to fill available or newly opened spaces.
- Sold, printed, and issued tickets to passengers.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Usage of Galileo Booking System
Galileo Travelport
Ikeja Nigeria 2016
Certificate Of Completion - Amadeus Global Distribution System.
Amadeus
Lagos Nigeria2010
GDS Tutorial - Automated Ticketing And Reservation
Worldspan Travelport
Lagos Nigeria 2003
Customer Service Management
British Airways
United Kingdom 03.1990
Completion Certificate - Air Travel Management And Customer Services
British Airways
United Kingdom 02.1988
Diploma - Ticketing And Reservation
Dayrem Aviation School
Ikeja Lagos, Nigeria 04.1986
National Diploma - Business Administration
Lagos State College of Science And Technology
Lagos Nigeria 09.1985
General Certificate Of Education - GCE
Nigeria People's High School
Lagos Nigeria 09.1982
First School Certificate -
Ladi-lak Primary School
Lagos Nigeria 09.1977
Skills
- Contract Management
- Business Planning
- Project Management
- Operations Management
- Staff Management
- Organizational Development
- Sales Management
Accomplishments
- Documented and resolved ticketing issues which led to promotion recommendations.
- Supervised team of 20 staff members.
- Achieved the staff of the month and year with accuracy and efficiency.
- Achieved targeted goals through effectively helping colleagues to resolving issues.
- Supervised and worked with Target Travels team that resulted in many awards by various airlines: British Airways Platinum award, Virgin Atlantic Gold award, Qatar Airways award, Emirates Airways award, Air France and KLM award.
Timeline
Director
Target Travels Limited
11.1998 - 02.2025
Reservations Ticketing Officer
British Airways
08.1997 - 10.1998
Airport Customer Service Agent
British Airways
01.1997 - 07.1997
Front Desk Ticket Agent
British Airways
04.1986 - 10.1996
Usage of Galileo Booking System
Galileo Travelport
Certificate Of Completion - Amadeus Global Distribution System.
Amadeus
GDS Tutorial - Automated Ticketing And Reservation
Worldspan Travelport
Customer Service Management
British Airways
Completion Certificate - Air Travel Management And Customer Services
British Airways
Diploma - Ticketing And Reservation
Dayrem Aviation School
National Diploma - Business Administration
Lagos State College of Science And Technology
General Certificate Of Education - GCE
Nigeria People's High School
First School Certificate -
Ladi-lak Primary School
Similar Profiles
EBUN ADEKUNLEEBUN ADEKUNLE
Travel Consultant/SUPRTVISOR at TARGET TRAVELS LTDTravel Consultant/SUPRTVISOR at TARGET TRAVELS LTD
Damilola Tunde DaramolaDamilola Tunde Daramola
Operations Supervisor at TOUCHDOWN TRAVELS LIMITEDOperations Supervisor at TOUCHDOWN TRAVELS LIMITED
Nweke Timothy IfeanyichukwuNweke Timothy Ifeanyichukwu
Visa Specialist at Voyagequest Travels LimitedVisa Specialist at Voyagequest Travels Limited