Mubarak Jimoh
Lagos
Summary
Dynamic sales professional with a proven track record at Union Bank of Nigeria PLC, excelling in customer relations and sales closing. Recognized for optimizing service environments and developing empathetic client relationships, driving significant sales growth. Skilled in performance tracking and network development, committed to delivering exceptional results and enhancing customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales and Service Representative
Union Bank of Nigeria PLC
02.2025 - Current
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Direct Sales Associate
Tajbank
01.2025 - 01.2025
- Met customers in homes and businesses to discuss and demonstrate products.
- Inquired about current service levels and offered upgrades.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Education - English Education
University of Ilorin
Ilorin, Kwara State10.2023
Secondary School Leaving Certificate -
Eko Akete Grammar School
Lagos 05.2017
Skills
Goal oriented
Performance tracking
Competitor research
Sales closing
Network development
Customer relations
Contact follow-up
Staff training
Product and service sales
Account servicing
Certification
Teacher’s Registration Council of Nigeria
Languages
Yoruba
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales and Service Representative
Union Bank of Nigeria PLC
02.2025 - Current
Direct Sales Associate
Tajbank
01.2025 - 01.2025
Bachelor of Education - English Education
University of Ilorin
Secondary School Leaving Certificate -
Eko Akete Grammar School