MOTUNRAYO OYETOLA IDOWU
41 Church Street Ketu
Summary
Dedicated Agricultural Extension graduate with experience in customer relations, dispute resolution, and social media marketing. Proficient in managing customer complaints, front desk operations, and Microsoft Office Suite. Committed to leveraging skills to foster business growth and enhance customer satisfaction
Overview
5
5
years of professional experience
Work History
Customer Relations & Dispute Resolution Specialist
Cremond collection
Lagos
08.2020 - Current
- Addressed and resolved customer complaints, enhancing satisfaction by 20%.
• Processed customer orders with 99% accuracy and efficiency.
• Implemented feedback mechanisms, leading to service improvements.
Beautification
National Youth Service Corps (Nysc)
Lagos
02.2022 - 02.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Front Desk Officer
Sitop Ventures
Lagos
08.2020 - 08.2021
- Greeted and assisted over 50 clients daily, ensuring a welcoming environment.
- Managed appointment scheduling, reducing wait times by 15%.
• Coordinated with departments to address client inquiries promptly
Education
Bachelor of Agriculture - (B.A.) in Agricultural Extension
Olabisi Onabanjo University,
Ogun State 01-2020
Skills
- Customer Service Excellence
- Dispute Resolution
- Social Media Marketing
- Microsoft Office Proficiency
- Effective Communication
- Team Collaboration
Languages
English
First Language
Yoruba
Advanced
C1
HOBBIES
- Exploring customer service innovations
- Reading novels
- Watching movies
- Traveling to new places
REFERENCES
Mr. Afolabi
CEO, Cremond Enterprise
Ketu, Lagos
08111818039
Mrs. Ottor Simisola
Account Manager, Tropical Natural
Lagos
08141224609
Timeline
Beautification
National Youth Service Corps (Nysc)
02.2022 - 02.2023
Customer Relations & Dispute Resolution Specialist
Cremond collection
08.2020 - Current
Front Desk Officer
Sitop Ventures
08.2020 - 08.2021
Bachelor of Agriculture - (B.A.) in Agricultural Extension
Olabisi Onabanjo University,