Motunrayo Deborah Ogunleye
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency while also detailed in the review of Services, managing the Service Design Lifecycle, Service availability, capability as well as Service Level Management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Finance and Budgeting Officer
The Alternative Bank
Marina, Lagos
03.2024 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Managed budgets effectively, prioritizing resource allocation for maximum impact on departmental goals.
- Negotiated contracts with vendors optimally, securing best deals for the organization while maintaining excellent working relationships.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Service Design Analyst
The Alternative Bank
Marina, Lagos State
12.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Identified and resolved problems through root cause analysis and research.
- Hold Service reviews with Stakeholders and business.
- Monitors and reports on service levels
- Collate all the weekly reports on our Critical services.
- Continually develop ways of improving processes
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
Cash and Teller
Zenith Bank
Lagos, Nigeria, Nigeria
05.2022 - 12.2022
- Greeted customers, answered questions and provided information about bank products and services
- Accepted customer deposits, cheques, payments and issue receipts for transactions
- Verified cash withdrawals against customer signatures on withdrawal slips
- Balanced cash drawer daily by counting all cash and cheques; resolve discrepancies with supervisor
- Processed customer transactions promptly, minimizing wait times.
- Prepared daily activity reports detailing all transaction activities that occurred during business hours
- Assisted in training new tellers on bank policies and procedures regarding customer service standards, security protocols as well as operating systems utilized by Zenith Bank.
Administrative Officer (NYSC)
NCCF
01.2018 - 01.2019
- Managed and coordinated administrative functions for the fellowship, ensuring efficient operations of the organization
- Maintained accurate records and filing systems to ensure organized storage of documents
- Served as a liaison between executives, and members of the congregation
- Responded to inquiries from executives and congregation in a timely manner
- Handled financial transactions including processing payments for goods/services received by the fellowship
- Prepared monthly budget reports to monitor expenses against actual expenditures
- Developed effective strategies to increase membership growth in accordance with organizational objectives
- Monitored attendance at all events sponsored by the church fellowship and provide follow-up communications as needed
- Worked closely with pastoral leadership team to develop long-term goals for church programming.
Education
Bachelor of Science - Biochemistry
University Of Ilorin
Ilorin, Kwara State, Nigeria10.2019
Senior Secondary Certificate of Education - General Sciences
Barachel Model College
Ishaga, Lagos05.2014
Skills
- Strong Communication Skills
- Interpersonal Skills
- Time Management Ability
- Problem Solving and Decision Making
- Work Coordination
- Report Writing
- Strategic Planning
- Data Entry Proficiency
- Writing Prowess
- Critical thinking and Idea generation
- Excellent leadership skill
Certification
- Certified [ITIL V4, People Cert - 2023-2026]
- Soft Skill Training - Jobberman
- Introduction to Digital Marketing - New Horizon
- See, Set and Smash Your Goals
- Digital Marketing - USADF/LSETF Employability Training
Timeline
IT Finance and Budgeting Officer
The Alternative Bank
03.2024 - Current
Service Design Analyst
The Alternative Bank
12.2022 - Current
Cash and Teller
Zenith Bank
05.2022 - 12.2022
Administrative Officer (NYSC)
NCCF
01.2018 - 01.2019
Bachelor of Science - Biochemistry
University Of Ilorin
Senior Secondary Certificate of Education - General Sciences
Barachel Model College