Desired Job Title
Data Verification SpecialistCustomer Service RepresentativeWork Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal WorkLocation Preference
RemoteHybridLocation: Ifako ijaiye lga, NG
Open to relocation: No
Open To Work
Motunrayo Olanrewaju
Ifako ijaiye lga
Work Preference
Summary
Dynamic Data Verification Specialist with a proven track record at Firstbank Nigeria, excelling in data integrity and customer satisfaction. Skilled in database auditing and problem resolution, I leverage strong communication and critical thinking to enhance team performance and drive innovative solutions, ensuring compliance and accuracy in all customer interactions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Data Verification Specialist
Firstbank Nigeria
Lagos, Nigeria
01.2024 - Current
- Reviewed and validated customer data for accuracy and compliance.
- Collaborated with teams to resolve data discrepancies and ensure consistency.
- Conducted regular audits on databases to maintain data integrity.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
XGO finance limited
Lagos, Nigeria
11.2022 - 11.2023
- Assisted customers with inquiries regarding financial products and services.
- Processed customer transactions accurately and efficiently using company software.
- Resolved customer complaints through effective communication and problem-solving techniques.
Education
Bachelor of Science - Business Education
University of Nigeria Nsukka
Lagos, Nigeria 01.2016 - 01.2020
St Anthony Secondary School
Lagos, NigeriaSkills
- Customer relationship management
- Database auditing
- Data analysis
- Data verification
- Transaction processing
- Problem resolution
- Team collaboration
- Customer satisfaction
- Communication skills
- Attention to detail
- Critical thinking
- Time management
- Adaptive learning
- Initiative taking
- Flexibility
- Call center experience
- Customer RMA management
- New teller training
- Dispute resolution
- Promotional support
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Certification
- Chartered institutes of personnel management CIPM(in view)
Timeline
Data Verification Specialist
Firstbank Nigeria
01.2024 - Current
Customer Service Representative
XGO finance limited
11.2022 - 11.2023
Bachelor of Science - Business Education
University of Nigeria Nsukka
01.2016 - 01.2020
St Anthony Secondary School