MOSUNMOLA NAOMI AUDU

• Meet clients' needs by keeping customer satisfaction rates 15% higher than the business average
• Negotiated prices, terms of sales and service agreements
• Participates in the administration of periodic customer satisfaction surveys to identify service improvement and development areas in the business
• Generates relevant reports to be analyzed by management to enable further decision-making that increases the bottom line of the company
• Keeps records of customer interactions, process customer accounts and file documents
• Obtain customer information such as name, address, and payment method, and enter orders into computers
• Prioritize workload and adjust according to needs
• Achieve 120% of monthly tele sales target

• Helped or supervised client washing, dressing, grooming, and toileting
• Prepared client meals and snacks and feeding or supervising eating and drinking
• Administered medications
• Cleaned the home, washed clothes and linens, shopped and other domestic duties as needed
• Transported the client to medical appointments and helped her run errands
• Monitored client health conditions
• Reported client progress and any concerns to doctors and nurses in charge
• Served as an emotional support, listened to her and engaged her in simple conversations
• Assisted her with physical therapy exercises as instructed in her care plan
• Ensured that client was socially presentable in appearance at all times and in accordance to her individual wishes, maintained her dignity
• Ensured that client was offered choice and that her rights were acknowledged and preserved.

• Successfully developed and led a top-performing team in implementing production operations
• Collaborate with sales force to achieve corporate goals
• Develop, implement, and review operational policies and procedures
• Build alliances and partnerships with other organizations

• Monitor and develop food safety and Health & Safety practices ensuring company policy is adhered to at all times

• Shared success plans to outline the account goals and map out strategic actions to improve on.
• Acquire a thorough understanding of key customer needs and their requirements.
• Serve as the link of communication between key customers and internal teams.
• Play an integral part in generating new sales that will turn into long-lasting relationships.

• Developing and maintaining a portfolio of high-value clients.

• Ensuring that a company does not lose clients to competitors.