Moses Pearl-Esther Ogechi
Customer Success Specialist |Experience Specialist | Reservations Analyst
Kosofe
Summary
I am a goal-oriented professional with a strong background in capacity building, problem-solving, and service excellence. As a passionate advocate for growth, I aspire to work in an environment where service delivery and customer satisfaction are top priorities. I thrive in collaborative teams dedicated to delivering exceptional services aligned with the organization’s mission and vision.
With two years of experience as a Front Office/Reservation Executive, I have successfully managed fast-paced front office operations in support of senior executive teams. I am technologically proficient and personable, with a proven track record of implementing new electronic processes to enhance workflow and communication. I lead productive and dedicated office teams committed to meeting and exceeding company and customer goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Reservation Executive
Lakowe Lakes Golf and Country Estate
08.2023 - Current
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Enhanced customer loyalty by providing personalized recommendations based on guest preferences.
- Strengthened relationships with corporate clients, securing repeat business and referrals.
- Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
- Maximized revenue by turning simple inquiries into reservations.
- Documented all customer and booking information in Opera.
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
FRONT OFFICE EXECUTIVE
Lakowe Lakes Golf and Country Estate
09.2022 - 07.2024
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Updated reports, managed accounts, and generated reports for company database.
- Managed over 50 high call volumes per day, directing callers to appropriate departments or handling inquiries as needed.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Monitored inventory levels of supplies at front desk area, ordering replacements as necessary to maintain smooth operations.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Maintained accurate records of guest information through diligent documentation and data entry efforts
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
INVENTORY MANAGER
AMAZON FARMS LIMITED
01.2020 - 01.2022
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Cross-referenced invoices and supplies for reporting accuracy.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
- Processed damaged goods and completed wasted inventory paperwork.
- Conducted regular audits to identify and correct potential inventory issues before they escalated.
- Developed accurate forecasting models to anticipate future inventory needs, optimizing purchasing decisions and minimizing stockouts.
- Streamlined receiving processes, ensuring timely and accurate updating of inventory records.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
Education
First School Leaving Certificate -
Queens Nursery/Primary School
Igwuruta Port/Harcourt, Rivers 01.2000 - 04.2007
Virtual Assistant - undefined
America's Learning Exchange
Social media management - undefined
Techy train incubation
Inventory Management - Supply Chain Of Perishable Products - undefined
Udemy
Retail and Procurement Management - undefined
Udemy
Bachelor of Science - Computer Science
National Open University of Nigeria
16 Ahmadu Bello Way, Victoria Island, Lagos 04.2001 -
Skills
Customer service and people management
Problem-solving and proactive/innovative thinking
Fast learning approach/ability
Top notch communication skill
Team player
Proficiency in data entry
Phone skills
Mail handling
Relationship Building
Personal Information
- Gender: Female
- Marital Status: Single
Languages
English
Pidgin
Igbo
Ibibio
Yoruba
References
To be made available on request
Timeline
Reservation Executive
Lakowe Lakes Golf and Country Estate
08.2023 - Current
FRONT OFFICE EXECUTIVE
Lakowe Lakes Golf and Country Estate
09.2022 - 07.2024
INVENTORY MANAGER
AMAZON FARMS LIMITED
01.2020 - 01.2022
Bachelor of Science - Computer Science
National Open University of Nigeria
04.2001 -
First School Leaving Certificate -
Queens Nursery/Primary School
01.2000 - 04.2007
Virtual Assistant - undefined
America's Learning Exchange
Social media management - undefined
Techy train incubation
Inventory Management - Supply Chain Of Perishable Products - undefined
Udemy
Retail and Procurement Management - undefined
Udemy
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