Customer service
Moses T. Ogolo
Customer Service Representative
Port Harcourt, Rivers State
Summary
Dynamic Customer Service Representative with a proven track record at Essence Needz Supermarket, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and efficient training of new staff. Skilled in managing high-pressure situations, ensuring timely follow-ups, and maintaining detailed records to boost satisfaction and team morale.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Essence Needz Supermarket
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded proactively and positively to rapid change.
CCTV Operator
Lals Group
01.2015 - 03.2023
- Watched both live and recorded video surveillance footage.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Recorded time, date and location of incidents.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Education
Bachelor of Science - Network And System Administration
Brigham Young University
United State Of America 04.2001 -
Skills
Problem-solving
Active listening
Product knowledge
Time management
Team collaboration
Complaint handling
Live chat support
Follow-up skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Reading and Football
Love studying to consistently improve and add to my knowledge. To keep myself fit for the day and week, one of the exercise i love engaging myself in is playing football.
Timeline
Customer Service Representative
Essence Needz Supermarket
01.2024 - Current
CCTV Operator
Lals Group
01.2015 - 03.2023
Bachelor of Science - Network And System Administration
Brigham Young University
04.2001 -
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