Moses Oni
HOUSTON,TX
Summary
Experienced Linux Engineer with 4 years of hands-on expertise in system configuration, administration, and troubleshooting. Proficient in managing diverse Linux distributions including Red Hat Enterprise Linux, CentOS, Ubuntu, and Debian. Skilled in shell scripting, automation with Bash and Ansible, ensuring optimal system performance. Strong understanding of networking protocols, security principles, and virtualization technologies. Committed to continuous learning and innovation, delivering scalable Linux infrastructure solutions for business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Automatic
07.2022 - Current
- Achieved 95% resolution rate for complex technical issues, enhancing customer satisfaction and boosting retention by 20%.
- Reduced response times by 30% and increased efficiency by 25% through streamlined support processes.
- Collaborated cross-functionally, resulting in 15% decrease in ticket volume by addressing recurring technical problems.
- Conducted root cause analysis, leading to 40% reduction in recurring incidents through preventive measures.
- Provided remote assistance to 50+ clients weekly, ensuring 95% resolution rate for software and hardware concerns.
- Developed 10+ troubleshooting guides, reducing resolution time by 20% and enhancing team knowledge.
- Conducted training for 20+ new hires, achieving 90% retention rate and improving product understanding.
- Consistently met or exceeded performance metrics, achieving 98% customer satisfaction rating.
- Identified and implemented 12 process improvements, enhancing support quality by 25% and client satisfaction by 10%.
- Served as escalation point, resolving 90% of challenging inquiries and maintaining 95% customer satisfaction.
Linux System Administrator
Sleks Technologies
06.2019 - 06.2022
- Managed 50+ virtual and physical servers, ensuring optimal performance and reliability.
- Developed Ansible playbook, reducing configuration time by 30% for 100+ servers.
- Automated tasks with bash scripting, increasing operational efficiency by 40%.
- Deployed Linux and Windows OS on 20+ Dell servers, ensuring seamless functionality.
- Installed and managed VMWare ESXi hosts on 10+ Physical Hosts, optimizing virtualization.
- Set up RAID storage on 15+ servers, enhancing data redundancy and performance.
- Launched virtual machines using AWS EC2, supporting scalable computing.
- Integrated users and devices with Microsoft Active Directory for 2000+ users.
- Conducted system capacity planning, optimizing resource allocation.
- Provisioned cloud storage with AWS EBS, supporting data storage needs.
- Created backups to AWS S3, safeguarding critical data.
- Migrated applications to AWS, enhancing scalability and accessibility.
- Deployed fault-tolerant systems on AWS, achieving 99.99% uptime.
- Managed filesystems using LVM methods, optimizing storage utilization.
- Monitored resource utilization with Grafana, resolving issues promptly.
- Maintained user-based security and sudoers, enhancing system security.
- Configured firewalls for necessary ports and services, ensuring system security.
- Troubleshot and resolved network issues, minimizing downtime.
- Integrated Linux systems with Red Hat Satellite, ensuring system integrity.
- Applied patches and updates monthly, resolving critical vulnerabilities.
Education
Masters in Public Administration -
West Virginia University
Morgantown01.2023
Skills
- Configuration Management
- System Maintenance
- Skilled in Apache
- Load Balancing
- Backup and recovery
- Hardware troubleshooting
- User Account Management
- Network configuration
- Administrative Policy Development
- Systems Budget Management
- Linux
- Virtualization Technologies
Technical Skills
Operating Systems: Linux (RHEL/CentOS 7 & 8) | Windows 2016, Windows 2019, Windows 10
Cloud Computing: AWS
Applications: Apache Web Server | Active Directory | Domain Controller | Red Hat Satellite Server | LAMP Stack | Identity Management Server (IDM) | LDAP | NFS | SFTP | Samba
Programming: Bash/Shell scripting | Python
Monitoring Tools: Grafana
Networking: DHCP | TCP/IP | DNS | SSH | TCP/UDP | SMTP
Virtualization: VMWare VCenter | VMWare ESXi
Commvault: Troubleshooting and implementation
Site Recovery Manager: VMware Site Recovery Manager for efficient disaster recovery
Automation: Ansible | Bash script
Others: Microsoft Office 365 | Microsoft Outlook | Jira | Confluence | Microsoft Teams
Certification
- AWS Certified Solutions Architect
- Red Hat Certified System Administrator – In view
Timeline
Technical Support Engineer
Automatic
07.2022 - Current
Linux System Administrator
Sleks Technologies
06.2019 - 06.2022
Masters in Public Administration -
West Virginia University
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