Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

MOSES KENTI

Investigative Journalist
Lagos,LAGOS
MOSES KENTI

Summary

Adept Customer Service Representative with a history at Ebenzer Stores, where empathy in resolving complaints boosted loyalty. Skilled in professional telephone etiquette and creative problem-solving, I excel in account management and team collaboration to refine service standards. My approach combines medical terminology proficiency with a commitment to excellence in customer engagement.

Overview

5
years of professional experience
1
Certification

Work History

Ebenzer Stores

Customer Service Representative
09.2017 - 04.2022

Job overview


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

LASUSTECH
Isolo- Mushin

Master Of Arts from Mass Communication
09.2024

University Overview

Skills

Professional telephone demeanor

Certification

The knowledge academy journalism certification

Timeline

The knowledge academy journalism certification

10-2023
Customer Service Representative
Ebenzer Stores
09.2017 - 04.2022
LASUSTECH
Master Of Arts from Mass Communication
MOSES KENTIInvestigative Journalist