Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

MOSES KENTI

Investigative Journalist
Lagos,LAGOS
MOSES KENTI

Summary

Adept Customer Service Representative with a history at Ebenzer Stores, where empathy in resolving complaints boosted loyalty. Skilled in professional telephone etiquette and creative problem-solving, I excel in account management and team collaboration to refine service standards. My approach combines medical terminology proficiency with a commitment to excellence in customer engagement.

Overview

5
years of professional experience
1
Certification

Work History

Ebenzer Stores

Customer Service Representative
2017.09 - 2022.04 (4 education.years_Label & 7 education.months_Label)

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

LASUSTECH
Isolo- Mushin

Master Of Arts from Mass Communication
09.2024

University Overview

Skills

Professional telephone demeanor

Medical terminology knowledge

Route dispatch

Receiving support

Account management

Creative problem solving

Certification

The knowledge academy journalism certification

Timeline

The knowledge academy journalism certification

2023-10
Customer Service Representative
Ebenzer Stores
2017.09 - 2022.04 (4 education.years_Label & 7 education.months_Label)
LASUSTECH
Master Of Arts from Mass Communication
MOSES KENTIInvestigative Journalist