Adept Customer Service Representative with a history at Ebenzer Stores, where empathy in resolving complaints boosted loyalty. Skilled in professional telephone etiquette and creative problem-solving, I excel in account management and team collaboration to refine service standards. My approach combines medical terminology proficiency with a commitment to excellence in customer engagement.
Hi, I’m
MOSES KENTI
Investigative Journalist
Lagos,LAGOS
Summary
Overview
5
years of professional experience
1
Certification
Work History
Ebenzer Stores
Customer Service Representative
09.2017 - 04.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
LASUSTECH Isolo- Mushin
Master Of Arts from Mass Communication
09.2024
University Overview
Skills
Professional telephone demeanor
Certification
The knowledge academy journalism certification
Timeline
The knowledge academy journalism certification
10-2023
Customer Service Representative
Ebenzer Stores
09.2017 - 04.2022
LASUSTECH
Master Of Arts from Mass Communication
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