Moses Ezekiel
Gombe
Summary
Results-driven Operations Supervisor with expertise in supply chain management, risk management, and process optimization. Proven ability to enhance service efficiency and ensure customer satisfaction through strategic vendor negotiation and data analysis.
Overview
17
17
years of professional experience
Work History
Operation Supervisor
FedEx Red Star Express
Gombe
09.2008 - Current
- Directed daily operations to enhance service efficiency across all logistics channels.
- Managed supply chain processes to ensure timely deliveries and customer satisfaction.
- Oversaw team performance, providing guidance and support to operational staff.
- Implemented safety protocols to maintain compliance and protect employee well-being.
- Coordinated with cross-functional teams to streamline workflow and improve productivity.
- Analyzed operational data to identify areas for improvement in service delivery.
- Facilitated training programs to develop staff skills and increase operational effectiveness.
- Established communication strategies to enhance collaboration between departments and partners.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Identified potential risks associated with operations activities and developed mitigation strategies.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Coordinated and managed operations activities to ensure all processes ran smoothly.
- Resolved conflicts between staff members or other stakeholders in a timely manner.
- Established partnerships with external organizations such as customers or vendors for mutual benefit.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with applicable laws, regulations and industry standards.
Education
Bachelor of Science - Accounting
National Open University of Nigeria
Gombe02-2023
Skills
- Supply chain management
- Operational strategy
- Data analysis
- Risk management
- Vendor negotiation
- Process optimization
- Effective communication
- Customer satisfaction
Timeline
Operation Supervisor
FedEx Red Star Express
09.2008 - Current
Bachelor of Science - Accounting
National Open University of Nigeria