Moses Edokpa
Yenagoa, Bayelsa State,BY
Summary
Dynamic Learning & Development Specialist with over 7 years of experience empowering teams to excel in fast-paced financial and technology sectors. Expertise in designing impactful training programs at Moniepoint Inc. that translate learning into measurable outcomes. Strong focus on creating people-centered solutions, enhancing performance, and cultivating a culture of continuous learning that drives team success. Background in customer support, business relationship management, and operations provides a practical, hands-on approach to talent development and organizational impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning And Development Specialist
Moniepoint Inc. (Formerly TeamApt Inc.)
Bayelsa State, Nigeria
05.2023 - Current
- Drove performance by identifying skill gaps and designing targeted learning interventions.
- Created engaging training content using adult learning principles and facilitated high-impact sessions across teams.
- Measured training effectiveness to assess business impact and improve outcomes.
- Partnered with stakeholders to support workforce capability growth and development.
Business Relationship Manager
Moniepoint Inc. (Formerly TeamApt Inc.)
Bayelsa State, Nigeria
08.2018 - Current
- Acquire and onboard new merchants while expanding existing portfolios.
- Drive POS activations, transaction volume, loan adoption, and other Moniepoint products.
- Resolve merchant complaints, terminal issues, and failed transactions promptly.
- Conduct field visits, monitor KPIs, ensure compliance, and maintain strong relationships with merchants.
Customer Success Specialist
Digital Witch Support Community
Lagos State, Nigeria
05.2023 - 12.2023
- Assisted new customers in learning the product, providing clear explanations and guidance.
- Responded to customer questions, resolved issues promptly, and ensured satisfaction.
- Monitored product use, offered value-adding suggestions, and shared feedback to improve service.
Sales Representative
Alltop Technology Co Ltd
Shenzhen
06.2016 - 12.2021
- Maintain accurate customer information and follow up to drive sales and foster long-term relationships.
- Recommend new products and provide knowledgeable guidance tailored to customer needs.
- Provide prompt support across multiple channels and work with teams to ensure outstanding service.
Office Clerk
Philland Engineering Services
Yenagoa
12.2012 - 12.2014
- Entered daily data accurately and handled basic office tasks such as filing, copying, and mail distribution.
- Welcomed visitors and customers politely, providing friendly assistance and resolving issues calmly.
- Maintained punctuality and regular attendance, supporting smooth and efficient office operations.
Education
Bachelor of Science - Entrepreneurship/Entrepreneurial Studies
National Open University of Nigeria
12.2027
National Diploma - Estate Management
Federal Polytechnic, Auchi
01.2011
Skills
- Time Management
- Customer Relationship Management (CRM)
- Merchant Acquisition & Relationship Management
- Training Facilitation (Virtual & In-Person)
- Problem Solving
- Analytical Skills
- Product Knowledge & Technical Understanding
- Orientation and onboarding
- Video conferencing
Certification
- Desktop Publishing And Communication Technology
- Technical Support Fundamentals
- Diploma in Support Work
- Basic Life Support (BLS)
- Diploma in Health and Social Care
Languages
English (Native or Bilingual)
Timeline
Learning And Development Specialist
Moniepoint Inc. (Formerly TeamApt Inc.)
05.2023 - Current
Customer Success Specialist
Digital Witch Support Community
05.2023 - 12.2023
Business Relationship Manager
Moniepoint Inc. (Formerly TeamApt Inc.)
08.2018 - Current
Sales Representative
Alltop Technology Co Ltd
06.2016 - 12.2021
Office Clerk
Philland Engineering Services
12.2012 - 12.2014
National Diploma - Estate Management
Federal Polytechnic, Auchi
Bachelor of Science - Entrepreneurship/Entrepreneurial Studies
National Open University of Nigeria