MOSES AZUBUIKE NWAJEI

• Assisted customers with inquiries, providing detailed product information and troubleshooting support
• Facilitated the sale of decoders, smart cards, and accessories, ensuring clients’ needs were met and exceeded
• Played a key role in opening new accounts, programming decoders, and offering technical support to subscribers
• Contributed to a high-performance team committed to delivering outstanding customer service, consistently surpassing sales goals

• Managed quality control for food preparation, ensuring compliance with health and safety standards
• Ensured food products were properly packaged, stored, and delivered to customers with attention to detail and timeliness

• Delivered high-quality service, ensuring clients’ needs were promptly addressed, and framing projects were completed to satisfaction
• Managed client communication and provided regular updates on project status and delivery timelines

• Assisted in managing customer complaints, needs, and inquiries
• Supported the collection and analysis of data, ensuring accurate results for quality control and reporting

· Product Inspection: Conducted thorough visual inspections of products at multiple stages of production to detect and address any defects, inconsistencies, or non-conforming items.

· Quality Standard Enforcement: Diligently monitored production processes to ensure they adhered to established quality standards, specifications, and regulatory requirements.

· Data Collection and Analysis:Meticulously recorded inspection and test results, analyzed data to identify trends and potential quality issues, and generated detailed reports for management review.

• Non-Conformance Management: Investigated and documented instances of non-conforming products, initiated corrective actions to resolve issues, and determined appropriate disposition of non-compliant items.
• Process Improvement: Identified opportunities for enhancing production processes based on quality data, proposed corrective actions, and collaborated with production teams to implement improvements.
• Documentation and Record Keeping: Maintained comprehensive records of inspection activities, test results, deviations, and corrective actions to ensure traceability and regulatory compliance.
• Calibration and Maintenance: Ensured all measuring equipment used for quality control purposes was properly calibrated and maintained

• Educated customers on the features and benefits of company products, emphasizing their advantages over competitors
• Developed and maintained strong relationships with customers, including healthcare professionals and pharmaceutical outlets, ensuring repeat business
• Achieved and exceeded sales targets consistently through effective product presentations, strategic marketing, and networking with potential clients
• Provided exceptional after-sales service, following up to ensure complete satisfaction and product utilization
• Led training sessions for clients and internal staff, sharing product knowledge and sales strategies