Music
MOSES AYUBA
Customer Service Representative
Kaduna,Kaduna State
Summary
Experienced customer service professional with a proven track record of boosting sales and providing outstanding customer experiences. Skilled in communication, problem-solving, and relationship-building, dedicated to raising customer service standards. Passionate about surpassing customer expectations and cultivating lasting relationships to drive business growth. Committed to improving processes and introducing innovative solutions to enhance overall customer satisfaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative
Moniepoint Inc (Fintech)
07.2022 - Current
- Deliver exceptional service, boosting customer satisfaction by 30%
- Resolve inquiries swiftly, reducing average response time by 40%
- Upsell products effectively, increasing sales revenue by 25%
- Train new team members, enhancing overall team performance
- Utilize CRM tools to track customer interactions and improve service
- Identify customers need, tailoring solutions for maximum impact
- Collaborate with cross-functional teams to streamline processes
- Manage high-volume calls maintaining composure under pressure
Sales Manager
Dala Foods Nigeria Limited
08.2019 - 05.2022
- Reviewed sales performance, increasing overall performance by 20%
- Conducted market research and identified opportunities, increasing quarterly profitability by 15%
- Ensured sales targets were achieved by the team, increasing productivity and profitability by 25%
- Monitored and implemented sales strategy thereby contributed to the overall success of the team
Education
Higher National Diploma - Banking And Finance
Nuhu Bamalli Polytechnic
Zaria, Kaduna State 01.2019 - 04.2022
Skills
Effective communication
Attention to detail and accuracy in data management
Excellent Interpersonal relationships
Microsoft Office
Customer relationship management
Self-motivation
Inquiry response
Customer retention
Business Development
Service Upsells
Record keeping strengths
Certification
Higher National Diploma, Banking And Finance 2022
Interests
Foreign Language Learning (French, Mandarin)
Photography
Timeline
Customer Service Representative
Moniepoint Inc (Fintech)
07.2022 - Current
Sales Manager
Dala Foods Nigeria Limited
08.2019 - 05.2022
Higher National Diploma - Banking And Finance
Nuhu Bamalli Polytechnic
01.2019 - 04.2022