Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
CustomerServiceRepresentative
MOSES AYUBA

MOSES AYUBA

Customer Service Representative
Kaduna,Kaduna State

Summary

Experienced customer service professional with a proven track record of boosting sales and providing outstanding customer experiences. Skilled in communication, problem-solving, and relationship-building, dedicated to raising customer service standards. Passionate about surpassing customer expectations and cultivating lasting relationships to drive business growth. Committed to improving processes and introducing innovative solutions to enhance overall customer satisfaction.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Customer Service Representative

Moniepoint Inc (Fintech)
07.2022 - Current
  • Deliver exceptional service, boosting customer satisfaction by 30%
  • Resolve inquiries swiftly, reducing average response time by 40%
  • Upsell products effectively, increasing sales revenue by 25%
  • Train new team members, enhancing overall team performance
  • Utilize CRM tools to track customer interactions and improve service
  • Identify customers need, tailoring solutions for maximum impact
  • Collaborate with cross-functional teams to streamline processes
  • Manage high-volume calls maintaining composure under pressure

Sales Manager

Dala Foods Nigeria Limited
08.2019 - 05.2022
  • Reviewed sales performance, increasing overall performance by 20%
  • Conducted market research and identified opportunities, increasing quarterly profitability by 15%
  • Ensured sales targets were achieved by the team, increasing productivity and profitability by 25%
  • Monitored and implemented sales strategy thereby contributed to the overall success of the team

Education

Higher National Diploma - Banking And Finance

Nuhu Bamalli Polytechnic
Zaria, Kaduna State
01.2019 - 04.2022

Skills

Effective communication

Certification

Higher National Diploma, Banking And Finance 2022

Interests

Music

Foreign Language Learning (French, Mandarin)

Photography

Timeline

Customer Service Representative

Moniepoint Inc (Fintech)
07.2022 - Current

Sales Manager

Dala Foods Nigeria Limited
08.2019 - 05.2022

Higher National Diploma - Banking And Finance

Nuhu Bamalli Polytechnic
01.2019 - 04.2022

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MOSES AYUBACustomer Service Representative