Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morolake Palmer

HR Professional
Lagos

Summary

Enthusiastic HR professional with a proven track record of driving strategic HR initiatives and fostering strong team collaboration. Demonstrated expertise in talent management, employee relations, and organizational development, with a focus on aligning HR strategies to achieve business goals. Adaptable and dependable, thriving in dynamic environments and consistently delivering impactful results. Strong communicator with a knack for building trust and fostering a positive work culture. The goal is to leverage skills and experience to make a significant impact within the organization, driving success through effective HR practices.

Overview

10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

HR Business Partner

AIICO Insurance Plc.
05.2022 - Current
  • Developed and maintained strong working partnerships with the business area to provide dynamic support & solutions that relate to people.
  • Working with the respective centres of excellence to provide consultancy to the business area on: reward and recognition; employee relations; succession planning; talent management; change programmes; performance management; employee engagement, training & development.
  • Implemented flexible work arrangements, improving work-life balance and employee satisfaction.
  • Deployed and evaluated employee engagement survey results, identifying areas for improvement and developing targeted action plans to address identified concerns.
  • Identify areas within the Human Capital Policies and Procedure that may require improvement in line with modern practices, and implementing state-of-the-art HRIS system, significantly improving data management and accessibility.
  • Support and drive agreed Human Capital projects to ensure they are delivered within agreed timelines.
  • Any other duties assigned by the Chief Human Resources Officer.

HR Transformation Assistant

AIICO INSURANCE PLC
04.2021 - 04.2022
  • HR Transformation Initiatives: Provided necessary support to the HR Transformation Lead/Manager in achieving and driving HR transformation initiatives
  • Optimize HR Processes: Redesigned and re-engineered selected HR processes to increase efficiency and effectiveness (recruitment and on-boarding processes, learning and development processes). Evaluated current processes to develop improvement plans.
  • HR Policies: Reviewed and updated selected HR Policies in line with leading practices.
  • Streamlined processes and reduced operational costs by identifying areas for improvement and implementing innovative solutions.
  • Worked closely with HR Specialists to work out practical solutions to solve business problems.
  • Produced detailed and relevant reports for use in making business decisions.
  • Achieved significant cost savings by renegotiating contracts with vendors and suppliers.
  • Facilitated workshops with key stakeholders to identify organizational pain points and develop targeted solutions for improvement initiatives.

Performance/L&D Specialist

AIICO INSURANCE PLC
01.2020 - 03.2021
  • Organizational development: Designed/Developed appropriate learning strategy/plan to address learning gaps and improve overall performance of employees by ensuring effective training is achieved across the organization.
  • Championed the adoption and deployment of a LMS platform for improved learning.
  • External Relationship Management/ Regulatory Matters: Cultivated positive relationships with bodies like ITF, NSITF, and all other such bodies to ensure deliverables and services are provided timely, and ensured all regulatory matters are handled and closed within stipulated timelines.
  • Seamlessly coordinated logistics and resources for multiple concurrent training projects.
  • Performance Management: Effectively managed the performance management process from start to finish
  • Enhanced user/employee satisfaction with timely and accurate issue resolution of all issues emanating from the appraisal process. Ensured employee data clean-up is done on the PMS and seamless creation of account and training for new hires when they join the organization.
  • Operational Efficiency and Reporting: generated timely report on the department's activities and performance as it concerns her initiatives and training strategy/plan
  • Budget Management: worked collaboratively with diverse teams to achieve project goals timely and in adherence to budgetary limits.

Recruitment and Employee Relations Specialist

AIICO INSURANCE PLC
08.2018 - 12.2019
  • Effectively coordinated staff recruitment and selection process in order to ensure a timely organized and comprehensive process
  • Effectively managed the company's onboarding process to ensure that employees are well integrated.
  • Worked with outsourcing vendors to ensure contract/outsourced staff (training/welfare/benefits) are properly managed.
  • Developed and maintained strong relationships with key stakeholders, including union representatives, to foster a collaborative approach to resolving employee issues.
  • Negotiated resolutions between employees and managers, fostering better communication and working relationships.
  • Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
  • Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
  • Facilitated team-building activities, strengthening interdepartmental relationships and collaboration.
  • Enhanced employee satisfaction by developing and implementing comprehensive wellness programs.
  • Enhanced employee understanding of HR policies through clear, accessible documentation and training.
  • Streamlined HR processes to reduce paperwork and increase efficiency in handling employee requests.
  • Provide required support to the Team Lead on all strategic HR related projects.

Learning & Devt./Welfare Assistant

AIICO INSURANCE PLC
01.2015 - 07.2018
  • Developed and deployed training plans based on identified training gaps for employees to ensure effective training is achieved across the organization.
  • Boosted team productivity with regular preparation of detailed reports and presentations on training and training expenses.
  • Managed internal and external relations to ensure that expected requirements and deliverables are achieved.
  • Strengthened vendor relationships by negotiating favorable terms and managing contracts efficiently.
  • Contributed to project success by seamlessly coordinating logistics and resources for multiple concurrent training projects.
  • Improved data management by creating comprehensive training databases for easier access to critical information and to assist with proper assessment during appraisal cycles.
  • Seamlessly managed and handled issues emanating from the appraisal process.
  • Supported staff recruitment and selection process in order to ensure a timely, organized and comprehensive process.
  • Facilitated onboarding process for new hires, accelerating their integration into the team.`
  • Safeguarded sensitive information through proper documentation handling, data entry and record maintenance procedures.
  • Assisted manager in all aspects of business operations and collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.

Education

Bachelor of Science - Economics

University of Ilorin
Ilorin, Nigeria
10.2007 - 07.2011

Skills

Strategic Partnering

Communication

Training and development

Performance management

Employee relations

Stakeholder management

Talent management

Customer Management

Teamwork and collaboration

Certification

Senior Professional in Human Resources (SPHRi™) - HR Certification Institute.

Timeline

HR Business Partner

AIICO Insurance Plc.
05.2022 - Current

HR Transformation Assistant

AIICO INSURANCE PLC
04.2021 - 04.2022

Senior Professional in Human Resources (SPHRi™) - HR Certification Institute.

09-2020

Performance/L&D Specialist

AIICO INSURANCE PLC
01.2020 - 03.2021

Recruitment and Employee Relations Specialist

AIICO INSURANCE PLC
08.2018 - 12.2019

Learning & Devt./Welfare Assistant

AIICO INSURANCE PLC
01.2015 - 07.2018

Bachelor of Science - Economics

University of Ilorin
10.2007 - 07.2011

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