Volunteer, community service or charity work
Morenike Adeoye
Beautician
Ajah,Lagos
Summary
Proven Sales Manager and Beautician at Orhenny Multiglobal, adept in strategic planning and relationship building, increased sales revenue through innovative strategies and exceptional customer service. Exceeded sales targets, maintained high client satisfaction, and enhanced customer loyalty. Skilled in sales presentations and time management, consistently achieving and surpassing goals.
Overview
10
10
years of professional experience
Work History
Sales Manager
Orhenny Multiglobal
Lagos, Nigeria
01.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Beautician
Orhenny Multiglobal
Lagos, Nigeria
04.2020 - Current
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Sterilized and maintained equipment to increase lifetime by number years and cut supply costs.
- Consistently exceeded monthly sales targets by effectively promoting and selling retail products to clients.
- Improved client appearance with expert makeup application for special events and everyday wear.
- Attended regular trainings and workshops to stay current on technique and skills.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Used social media platforms to promote my sales and services.
Customer Service Representative
AccessBank Plc
Lagos, Nigeria
09.2014 - 03.2016
- Resolved customer complaints with empathy.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Account opening for new customer
- Account deactivation for dormant accounts
- Resolving pos transaction disputes within the time frame
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Higher National Diploma - Applied Chemistry
Yaba College of Technology
Lagos, Nigeria10.2012
National Diploma - Science Laboratory Technology
Yaba College of Technical
Lagos, Nigeria11.2009
Skills
Review of contracts
Strategic planning
Product and service sales
Sales presentations
Goals and performance
Decisive
Relationship building
Time management
Accomplishments
Over the years I have been able to overcome personal obstacle and adversity
Interests
Timeline
Sales Manager
Orhenny Multiglobal
01.2021 - Current
Beautician
Orhenny Multiglobal
04.2020 - Current
Customer Service Representative
AccessBank Plc
09.2014 - 03.2016
Higher National Diploma - Applied Chemistry
Yaba College of Technology
National Diploma - Science Laboratory Technology
Yaba College of Technical