Summary
Overview
Work history
Education
Skills
Certification
Languages
References
Timeline
Generic

MORAYO ABANISE

Akowonjo,Nigeria

Summary

Dynamic professional with expertise in team member training, business development, and product and service sales. Demonstrates proficiency in CRM tracking, staff development, and performance reviewing to drive organisational success. Skilled in policy administration, reporting and documenting, with a proven ability to plan projects and build successful teams. Committed to leveraging skills for continued growth and excellence in the industry.

Overview

14
14
years of professional experience
1
1
Certification

Work history

Head, Compliance

Consistent Trust Microfinance Bank
Ekiti State, NIGERIA
01.2023 - Current
  • Ensure full compliance with Central Bank of Nigeria (CBN) regulations, circulars, and supervisory guidelines.
  • Worked as bank’s Money Laundering Reporting Officer (MLRO) in line with AML/CFT obligations.
  • Develop, implement, and review bank’s compliance and AML/CFT frameworks, policies, and procedures.
  • Monitor and report suspicious transactions to Nigerian Financial Intelligence Unit (NFIU).
  • Conduct regular compliance risk assessments and internal monitoring to identify and mitigate regulatory risks.
  • Oversee Know-Your-Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) processes.
  • Liaise with regulatory bodies including CBN, NDIC, and law enforcement on compliance matters.
  • Coordinate and deliver compliance and AML/CFT training for all staff to promote strong compliance culture.
  • Prepare and present compliance reports to executive management and Board of Directors.
  • Ensure timely submission of regulatory returns and compliance certifications to appropriate authorities.
  • Participate in product and service reviews to assess regulatory risks and ensure adherence to legal standards.
  • Collaborate with internal audit, risk, and legal teams to ensure enterprise-wide risk management alignment.

Head, Customer Relations

The Tent Event Limited
LAGOS, NIGERIA
11.2011 - 10.2022
  • Led customer service department, overseeing all client communications from initial inquiry to post-event follow-up.
  • Developed and enforced customer service policies and procedures to ensure high service standards and client satisfaction.
  • Managed team of customer service representatives and trained staff on customer engagement, service protocols, and conflict resolution.
  • Handled escalated client issues and resolved complaints quickly and professionally, maintaining high customer retention rate.
  • Coordinated with logistics and operations teams to ensure timely delivery, setup, and retrieval of event rental items.
  • Oversaw client on-boarding, including quotations, service agreements, and event planning coordination.
  • Built and maintained strong relationships with corporate clients, event planners, and repeat customers to drive loyalty and referrals.
  • Implemented and maintained customer relationship management (CRM) system to track interactions, preferences, and service history.
  • Collected and analyzed customer feedback to identify trends and improve service delivery and product offerings.
  • Spearheaded customer engagement initiatives such as loyalty programs, satisfaction surveys, and thank-you packages.
  • Generated regular reports on customer service performance, complaint resolution, and client satisfaction for senior management.
  • Contributed to sales and marketing strategies by identifying up-selling opportunities and recommending service enhancements.

Junior Marketing Executive

Chini Productions
Lagos, Nigeria
04.2014 - 03.2015
  • Assisted in developing and executing marketing strategies to promote the company’s advertising materials and services.
  • Supported sales and marketing campaigns for corporate branding products such as banners, roll-ups, promotional items, and branded gifts.
  • Conducted market research to identify trends, competitor offerings, and customer preferences.
  • Participated in customer outreach, cold calls, and email follow-ups to generate leads and support sales team.
  • Assisted in organizing promotional events, trade shows, and exhibitions to showcase products and generate interest.
  • Monitored and analyzed performance of marketing activities and provided weekly reports to management.
  • Managed inventory records for sample items and ensured availability for client presentations and pitches.
  • Maintained a customer database (CRM) to support follow-up communication and campaign targeting.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

UNIVERSITY OF LAGOS
Lagos
/2007 - /2012

NATIONAL DIPLOMA - BUSINESS STUDIES

LAGOS STATE POLYTECHNIC
ISOLO, LAGOS
/2002 - /2004

Skills

  • Team member training
  • Business development
  • Product and service sales
  • CRM tracking
  • Staff development
  • Performance reviewing
  • Policy administration
  • Reporting and documenting
  • Plan projects
  • Build successful teams

Certification

Microfinance Certified Banker

Languages

English
Yoruba

References

References available upon request.

Timeline

Head, Compliance

Consistent Trust Microfinance Bank
01.2023 - Current

Junior Marketing Executive

Chini Productions
04.2014 - 03.2015

Head, Customer Relations

The Tent Event Limited
11.2011 - 10.2022

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

UNIVERSITY OF LAGOS
/2007 - /2012

NATIONAL DIPLOMA - BUSINESS STUDIES

LAGOS STATE POLYTECHNIC
/2002 - /2004

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MORAYO ABANISE