Monica Uchechukwu Iyasele
CUSTOMER SERVICE REPRESENTATIVE
Benin City
Summary
Dynamic professional dedicated to enhancing customer satisfaction through innovative solutions. Extensive experience in resolving customer issues and fostering loyalty. Proven ability to analyze challenges and implement effective strategies that elevate the customer experience. Passionate about driving results and contributing to team success in a fast-paced environment.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Intern (NYSC)
Benin Owena River Basin Development Authority (Federal Ministry of Water Resources)
01.2024 - 12.2024
- Handled customer inquiries on services provided.
- Inventory management and logistics optimization.
- Monitored customers grievances with details about our services to improve and provide swift solution.
- Test result documentation and reporting.
Industrial Training
Benin Owena River Basin Development Authority (Federal Ministry of Water Resources)
04.2021 - 09.2021
- Adhered to all safety protocols in the use and storage of toxic chemicals.
- Covered daily laboratory routine equipment maintenance and safety.
- Inventory maintenance of samples and chemicals.
- Data documentation and data entry.
- Documentation of sample test result for report writing.
Education
Bachelors of Science - Animal and Environmental Biology
University of Benin
University Of Benin01.2021
Skills
Microsoft office suite (Word, Excel, Powerpoint)
Tableau proficiency
Data documentation
Proficient in utilizing CRM applications
Effective communication
Certification
Exford Global Consult Limited 2024
Timeline
Intern (NYSC)
Benin Owena River Basin Development Authority (Federal Ministry of Water Resources)
01.2024 - 12.2024
Industrial Training
Benin Owena River Basin Development Authority (Federal Ministry of Water Resources)
04.2021 - 09.2021
Bachelors of Science - Animal and Environmental Biology
University of Benin
References
- Dr. Osaretin Peter, Uwaifo, Lab scientist/Research analyst at Benin owena River Basin Development Authority., +234 706 204 0065, Benin owena River Basin Development Authority
- Azubuike ThankGod, Chimene, Managing Partner at Ace Integrated Service Ltd., +2348131919067, Ace Integrated Service Ltd.