Mohammed Abubakar
Kaduna North, Kaduna
Summary
Driven Customer Service Officer with a proven track record at Catilas, where I significantly enhanced customer satisfaction through expert complaint handling and efficient problem resolution. Skilled in customer support and data entry, I excel in maintaining high product knowledge and focus, achieving positive outcomes in high-volume settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Catilas
09.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
HND, Computer Science - Computer Science
Kaduna Polytechnic Kaduna
Kaduna, Nigeria 02.2022
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Certification
HND, WAEC, FSLC
Additional Information
Am an indigene of Kwara state, Lade of Patigi local government.
Languages
Hausa
Beginner (A1)
Nupe
Beginner (A1)
Timeline
Customer Service Officer
Catilas
09.2022 - Current
HND, Computer Science - Computer Science
Kaduna Polytechnic Kaduna
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