Mofoluwaso Ajayi-Sanni
Isolo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client-manager
SEID HQ
Lagos
02.2022 - Current
- Collected and logged client feedback about service experience to identify areas for improvement.
- Informed customers of additional services offered by company to develop opportunities for sales revenue.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Escalated client complaints and feedback to the marketing department.
- Achieved main targets and KPI's set by the leadership.
- Partnered with the marketing department and confirmed fulfillment of client needs.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
Customer Success Representative
Remnant Nation
IBADAN
07.2019 - 07.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Executive Administrative Assistant
Geotechnics Services Limited
IBADAN
10.2020 - 01.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Transcribed phone messages and relayed to appropriate personnel.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
Education
Bachelor's - Quantity Surveying
Obafemi Awolowo University
OSUN, NIGERIA03.2018
Skills
- Understanding Customer Needs
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
Certification
Customer Service, Customer Support, and Customer Experience by Udemy
Basics of Project Management by IBMI, Germany
Timeline
Client-manager
SEID HQ
02.2022 - Current
Executive Administrative Assistant
Geotechnics Services Limited
10.2020 - 01.2022
Customer Success Representative
Remnant Nation
07.2019 - 07.2022
Bachelor's - Quantity Surveying
Obafemi Awolowo University
Similar Profiles
Joel FonovicJoel Fonovic
Car Detailer at Seid EnterprisesCar Detailer at Seid Enterprises
Griffen MunroGriffen Munro
Cowboy/Ranch Hand at Seid RanchesCowboy/Ranch Hand at Seid Ranches
Micah ChildsMicah Childs
Exhibition Coordinator at Fan Expo HqExhibition Coordinator at Fan Expo Hq