MOFOLUWASHO ADETILOYE OGUNMOKUN
Information Technology Manager
Lagos,LA
Summary
Insightful Information Technology Manager with over 5 years of IT leadership experience. Skilled in guiding navigation of modern technology. Actively works with executives to determine and implement tech needs. Well-versed in building positive relationships with customers and other stakeholders. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Information Technology Manager
Afriland Properties Plc, Heirs Holdings Group
Lagos, Nigeria
10.2019 - Current
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Designed and implemented the IT infrastructure of the company, spanning computer hardware, software, IPPBX, network and power equipment which support the business.
- Spearheaded the development and adoption of Enterprise Resource Planning software that improved business process, efficiency, and helped the firm make informed data-driven decisions.
- Championed the deployment of robust collaborative software, which enhanced service delivery and provided a greater return on investment on the license costs.
- Developed the standard operational policy manual document for the IT department, strengthening IT governance.
- Management monitoring and administration of network switches, routers, and security firewalls, computer systems, business productivity software, and servers.
- Implemented disaster recovery solutions and high availability on the network by creating effective policies on OneDrive and SharePoint. This reduced incident of data loss by 90%.
- Developed a highly available private cloud using Hyper-V to support business applications for strategic business units, cutting the need for additional server infrastructure by 70%.
- Analyzed and resolved technical issues relating to IT infrastructure, corporate email and other collaboration platforms like teams, SharePoint, business applications, and VOIP phones.
- Responsible for IT project management and coordination of IT aspects of construction projects, working with consultants to meet milestones set which led to projects being executed and delivered on time and within budget.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Technical Support Engineer
Tek Experts
Lagos, Lagos
04.2019 - 10.2019
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- Designed Sharepoint master page and page layouts, serving as company's main Sharepoint support for all technical complications.
- Developed technical designs for customers, consultants and contractors.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Retained existing clients and developed several new accounts by extending high quality and efficient support service.
Information Technology Manager
Brent Mortgage Bank
Lagos, Lagos
01.2017 - 04.2019
- Monitor LAN/WAN, troubleshoot system and network problems, diagnosing and solving hardware/software faults and replacing parts as required.
- Running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
- Oversee daily operations of all Electronic Banking department functions.
- Analyze customer usage of electronic resources and work with the marketing department to increase usage of electronic banking delivery channels.
- Implementation, enhancement and support of the Bank's Internet banking products and services and website presence including online banking transactions, new accounts, consumer lending, Automated teller machine banking, telephone banking and all other related e-banking activities.
- Testing and evaluating new technology being adopted by the Bank.
- Manage and liaise with Vendors.
- Monitor and maintain the computer systems and network, Installing and configuring computer hardware operating systems and applications.
- Providing support, including procedural documentation, and supporting the roll-out of new applications.
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Education
MBA - Business Administration
Obafemi Awolowo University
Nigeria 12.2014 - 04.2017
Bachelor of Science - Computer Science
Ladoke Akintola University of Technology
Nigeria 09.2005 - 12.2010
Skills
PC Assembling, Setup and Printer servicing
Adobe Photoshop and Microsoft office
Computer networking, Internet Protocol suite (TCP/IP) and management, CCTV installation and hardware/software repairs and installations
Microsoft Operating System (XP, Win 7, Win 8, Win Server 2003/2008/2012), Office Suite software (MS 2003 and 2007)
Active directory on prem and Azure AD managementInterpersonal and leadership skills
Communication, organizational and collaboration skillsTroubleshooting, analytical and problem-solving skillsPresentation and computational skills
Security planning
Documentation and reporting
Budget administration
Infrastructure development
Listening skills
Written Communication
Project Management
Maintenance & Repair
Certification
Fortinet’s Network Security Expert Certification (NSE 2) Network Security Associate (taKmG5VnNE)
Timeline
Information Technology Manager
Afriland Properties Plc, Heirs Holdings Group
10.2019 - Current
Technical Support Engineer
Tek Experts
04.2019 - 10.2019
Information Technology Manager
Brent Mortgage Bank
01.2017 - 04.2019
MBA - Business Administration
Obafemi Awolowo University
12.2014 - 04.2017
Bachelor of Science - Computer Science
Ladoke Akintola University of Technology
09.2005 - 12.2010