Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mofolabi Osotimehin

Glasgow

Summary

Proven Customer Relations Manager at Foodiz Restaurant And Bakery, adept in quality assurance and workload management. Excelled in building client relationships, enhancing customer retention by leveraging strong work ethic and Retailman POS 2.0 proficiency. Achieved notable increase in repeat business through exceptional customer relations and feedback-driven product improvements. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

2
2
years of professional experience

Work History

Customer Relations Manager

Foodiz Restaurant And Bakery
Lagos, Nigeria
09.2023 - 05.2024
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
  • Managed customer relations on ongoing basis to maximize customer retention.

Cashier

Foodiz Restaurant And Bakery
Lagos, Nigeria
06.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Front End Web Development - Software Engineering

Moringa School
Nairobi, Kenya
03.2023

IGCSE -

Temple Secondary School
Lagos, Nigeria
06.2022

Skills

  • Strong Work Ethic
  • Quality Assurance
  • Workload Management
  • Customer Relations
  • Operates POS registers such as Retailman POS 20
  • Cash Handling

Timeline

Customer Relations Manager

Foodiz Restaurant And Bakery
09.2023 - 05.2024

Cashier

Foodiz Restaurant And Bakery
06.2022 - 08.2023

Front End Web Development - Software Engineering

Moringa School

IGCSE -

Temple Secondary School
Mofolabi Osotimehin