Modupe Victoria Aboluwarin
Data And Record Manager
Lekki, Lagos
Summary
Document Management Specialist, providing general administrative back-up and other duties. More than 6 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards, client relationship manager, emerging business analyst, problem solver and solutions provider with demonstrated years and track record of ensuring smooth business operations, customer satisfaction, maintaining relationships through interpersonal skills with existing clients by clear and transparent interaction, coupled with excellent communication skills and ability to dissect and resolve customer and client problems; also a business/data analyst who identifies issues and bring about business insights by recommending changes to business systems with strategic ideas in cross-industry organization with the aim to always fashion out ways of sustaining profitability.
Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail, Data Analysis, CRM tools, Microsoft tools, and other TECH skills in view, with a career objective to efficiently use data to solve problem and make decisions, manage people and resources, build corporate relationships and provide innovative solutions that accelerate corporate growth.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Data And Records Manager
Landwey Investment Limited
Lagos
01.2020 - Current
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Prepared documents for projects in accordance with project manager, team, or client specifications.
- Maintained department document tracking database to follow documents' migration through processing sequence.
- Received and categorized incoming information requests to begin document processing sequence.
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Worked with internal staff to process documents and sent for closing.
- Completed transmittal logs and stored in files for specified durations.
- Managed training courses, setup and maintenance for document control systems.
Customer Relationship Manager
Landwey Investment Limited
Lagos
12.2018 - 12.2019
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Managed customer relations on ongoing basis to maximize customer retention.
- Maintained statistical database of customers using Ms Excel to analyze data for customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Administrative Executive
Landwey Investment Limited
Lagos
04.2017 - 01.2019
- Collected data, input records and protected electronic files.
- Maintained protocol throughout routine work days and special events.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
- Answered high volume of phone calls and email inquiries.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Handled incoming and outgoing mail, email and faxes.
- Updated and maintained confidential databases and records.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Led staff and vendors in providing high level of service for owner and guests.
Personal Assistant
Lagos State Judiciary
Lagos
01.2015 - 03.2017
- Kept detailed track of household and maintenance inventory and schedules.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Education
Bachelor of Science - Business Administration
Lead City University
Ibadan, Oyo State, Nigeria 04.2011 - 12.2013
Diploma in Local Government Studies - Political Science And Government
Obafemi Awolowo University
Ile-ife, Osun State, Nigeria 01.2008 - 12.2010
Skills
File Maintenance
Certification
Lead City University, Certificate in Poise and Communication Skills
Accomplishments
- Supervised team of 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved seamless reporting by introducing Power BI and pivot Tables for tasks and reports
- Most Outstanding, Dedicated and Diligent Staff 2019
- Staff of the year 2020
- MD's Award Gold Category 2021
- Long Service Award 2022
Timeline
Utiva, Data Science (In view)
07-2023
Data And Records Manager
Landwey Investment Limited
01.2020 - Current
Mctimothy Associates, Document control and Records Management
05-2019
Udemy, Customer Relationship Management
03-2019
Customer Relationship Manager
Landwey Investment Limited
12.2018 - 12.2019
Administrative Executive
Landwey Investment Limited
04.2017 - 01.2019
Personal Assistant
Lagos State Judiciary
01.2015 - 03.2017
Certified Member of Strategic Management (CISM)
08-2014
Lead City University, Certificate in Poise and Communication Skills
07-2013
New horizon, Certificate in Customer Management
07-2013
Bachelor of Science - Business Administration
Lead City University
04.2011 - 12.2013
Diploma in Local Government Studies - Political Science And Government
Obafemi Awolowo University
01.2008 - 12.2010
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