Modupe Odesanmi
Customer Service
Lagos
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Product Manager
GetfundedAfrica
01.2020 - Current
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Coordinated project planning and execution with team members and team leads.
- Consulted with buyers to determine projected demand for products and services.
- Maintained positive vendor relations to build strong partnerships.
- Monitored market trends and competitor performance to update promotional strategies.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Coordinated design meetings and decisions with internal departments and teams.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Liaised with clients to better understand business needs and current market landscape.
- Spearheaded collaborative efforts to bring products to market.
- Reviewed new opportunities to drive business strategy at planning sessions.
Customer Service Manager
Zenith Bank Plc
02.2008 - 06.2015
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Developed and offered unique discount options to drive interest in new product lines.
- Researched and corrected customer concerns to promote company loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Kept accurate records to document customer service actions and discussions.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Generated customer satisfaction surveys to analyze results into action plans.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Legal Intern
Lagos State Ministry Of Justice
05.2007 - 01.2008
- Attended depositions and court proceedings and prepared summaries on cases.
- Performed legal and general research, drafting memoranda, and correspondence.
- Reviewed legal information and proofed documentation for errors.
- Organized legal filing system to maximize efficiency.
- Analyzed facts and case law to determine possible defenses for clients.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Assisted attorneys with reviewing and organizing witness reports.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
Education
LLB - Law
04.2001 -
Skills
[Type] Marketing
Responsive Design Approaches
Competitive Analysis
Database Management Systems
Mobile and Web Development
Prioritization and Execution
Agile Software Development
Accomplishments
- Collaborated with with the engineering team in the development of events and community app and bringing it to life . Also making adjustments based on user feedback to improve the app's features and user experience.
- Successfully launching the app and gaining traction in the market.
- Establishing partnerships or collaborations to enhance the app's value proposition.
Successfully collaborated with the engineering team and developers to create a product app
Successfully collaborating with an engineering team to develop the events and community app involved a clear communication, mutual respect, and a shared vision.
1. Clear Objectives: We clearly outline the objectives and goals of the app to ensure everyone is on the same page from the beginning.
2. Regular Meetings: We had scheduled regular meetings to discuss progress, address any issues, and brainstorm solutions together.
3. Open Communication: We created an environment of open communication where team members feel comfortable sharing ideas, concerns, and feedback.
4. Define Roles and Responsibilities: We clearly defined each team member’s roles and responsibilities to avoid confusion and ensure accountability.
5. Agile Methodology: We implemented an agile development methodology, such as Scrum or Kanban, to adapt to changes quickly and deliver value incrementally.
6. Prototype and Feedback: We created prototypes or mockups of the app to gather feedback early in the development process and make necessary adjustments.
7. Testing and QA: We collaborated closely during the testing and quality assurance phase to identify and address any bugs or issues before the app is released.
8. Continuous Improvement: We encouraged continuous improvement by seeking feedback from users and stakeholders, analyzing metrics, and iterating on the app based on the insights gained.
Timeline
Product Manager - GetfundedAfrica
01.2020 - Current
Customer Service Manager - Zenith Bank Plc
02.2008 - 06.2015
Legal Intern - Lagos State Ministry Of Justice
05.2007 - 01.2008
Lagos State University - LLB, Law
04.2001 -