Summary
Overview
Work History
Education
Skills
Accomplishments
Successfully collaborated with the engineering team and developers to create a product app
Timeline
Modupe  Odesanmi

Modupe Odesanmi

Customer Service
Lagos

Summary

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Product Manager

GetfundedAfrica
01.2020 - Current
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
  • Coordinated project planning and execution with team members and team leads.
  • Consulted with buyers to determine projected demand for products and services.
  • Maintained positive vendor relations to build strong partnerships.
  • Monitored market trends and competitor performance to update promotional strategies.
  • Set goals and formalized policies to maximize team performance and keep project on-task.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Liaised with clients to better understand business needs and current market landscape.
  • Spearheaded collaborative efforts to bring products to market.
  • Reviewed new opportunities to drive business strategy at planning sessions.

Customer Service Manager

Zenith Bank Plc
02.2008 - 06.2015
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed and offered unique discount options to drive interest in new product lines.
  • Researched and corrected customer concerns to promote company loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Kept accurate records to document customer service actions and discussions.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.

Legal Intern

Lagos State Ministry Of Justice
05.2007 - 01.2008
  • Attended depositions and court proceedings and prepared summaries on cases.
  • Performed legal and general research, drafting memoranda, and correspondence.
  • Reviewed legal information and proofed documentation for errors.
  • Organized legal filing system to maximize efficiency.
  • Analyzed facts and case law to determine possible defenses for clients.
  • Sorted legal documents, filing and case materials in clear, orderly systems.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Revised and finalized letters, briefs, and memos.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.

Education

LLB - Law

Lagos State University, Lagos
04.2001 -

Skills

[Type] Marketing

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Accomplishments

  • Collaborated with with the engineering team in the development of events and community app and bringing it to life . Also making adjustments based on user feedback to improve the app's features and user experience.
  • Successfully launching the app and gaining traction in the market.
  • Establishing partnerships or collaborations to enhance the app's value proposition.

Successfully collaborated with the engineering team and developers to create a product app

Successfully collaborating with an engineering team to develop the events and community app involved a  clear communication, mutual respect, and a shared vision. 

1. Clear Objectives: We clearly outline the objectives and goals of the app to ensure everyone is on the same page from the beginning.

2. Regular Meetings: We had scheduled regular meetings to discuss progress, address any issues, and brainstorm solutions together.

3. Open Communication: We created an environment of open communication where team members feel comfortable sharing ideas, concerns, and feedback.

4. Define Roles and Responsibilities: We clearly defined each team member’s roles and responsibilities to avoid confusion and ensure accountability.

5. Agile Methodology: We implemented an agile development methodology, such as Scrum or Kanban, to adapt to changes quickly and deliver value incrementally.

6. Prototype and Feedback: We created prototypes or mockups of the app to gather feedback early in the development process and make necessary adjustments.

7. Testing and QA: We collaborated closely during the testing and quality assurance phase to identify and address any bugs or issues before the app is released.

8. Continuous Improvement: We encouraged continuous improvement by seeking feedback from users and stakeholders, analyzing metrics, and iterating on the app based on the insights gained.

Timeline

Product Manager - GetfundedAfrica
01.2020 - Current
Customer Service Manager - Zenith Bank Plc
02.2008 - 06.2015
Legal Intern - Lagos State Ministry Of Justice
05.2007 - 01.2008
Lagos State University - LLB, Law
04.2001 -
Modupe OdesanmiCustomer Service