Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Meeting new people, Organizing and implementing events, Hospitability.
Timeline
Generic
Modu Onyekachukwu Emmanuella

Modu Onyekachukwu Emmanuella

Lagos

Summary

Self-motivated personnel, proactive and goal-oriented with proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements, Known for reliability and adaptability, with swift capacity to learn and apply new skills. History retaining clients and talented staff.


Overview

16
16
years of professional experience
1
1
Certification

Work History

Administrator/ P.A

Dominion City
10.2014 - Current
  • Scheduling of Appointments, booking of transport and accommodation.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Organizing of travel arrangements, booking of flight tickets and accommodation.
  • Project Planning, management and execution.
  • Documentation of database, projects and programmes.
  • Sending of emails, SMS and Phone calls to clients.
  • Create and maintain good will between the organization and its public.
  • Managing the day to day and weekly activities of the organization
  • Liasing with different stakeholders on Challenges and how to meet required targets.
  • Research and understudy of how to meet targets.
  • Drafting of letters for different purposes
  • Supervising of staffs to meet up with deadlines.
  • Being involved in decision-making processes.

Health Care Assistant, Internship

Outreach Hosiptal, Festac
11.2024 - 12.2024
  • Taking vital Signs
  • Feeding of Patient
  • Bed Making
  • Emptying of urinary Can
  • Monitoring and recording input and output charts
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.

Sales Representative

Versatile
08.2024 - 09.2024
  • Met daily targets through interacting of convincing of customers.
  • Followed up with new leads and existing customers in order to make new and recurring sales.
  • Set and achieved company defined sales goals.
  • Greeted customers and offered assistance with selecting products and services that best suites them.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Served customers with knowledgeable and friendly support to enable them make a better purchasing judgement.

Operations Specialist

Overland Airways Limited
12.2013 - 06.2014
  • Back-end Ticketing and reservation.
  • Multiple fare Management
  • Departure Control System Management
  • Flight Schedule Loading
  • Effective public relations and Customer Satisfaction
  • Coordinating with out-stations to ensure Successful operation and daily sales

Customer Service/Commercial officer

Overland Airways Limited
10.2011 - 12.2013
  • Coordinating with out-stations to ensure successful operation and daily sales.
  • Effective public relations and customer service.
  • Developing strategies to help maximize profit& market share
  • Corporate Sales
  • Implementing sales & development plans.
  • Marketing research and analysis
  • Utilizing customer’s opinion/insight to provide effective customer satisfaction.
  • Ticketing and reservation
  • Attending to ticket refund issues
  • Ensuring complete customer satisfaction

Client Service Officer

Sms Warehouse Limited
08.2009 - 09.2010
  • Developing and implementing marketing strategies
  • Conducting market research and increasing company’s market share.
  • Maintaining goodwill between the company and its customers
  • Sourcing of clients to increase market share and meet the goals of the company.
  • Attending to the needs of the customers in terms of information, problems and enquiries about the company.

Education

Bachelor of Arts (B.A) - Mass Communication

University of Nigeria Nsukka
01.2007

Diploma Certificate - Public Relations

Nigerian Institute of Public Relations(NIPR)
Lagos
03-2018

Basic Certificate -

Office Management Training (CMC)
Lagos
04-2016

HCA Certified - Health And Wellness

Health Care Assistant (HCA)
Lagos, Nigeria
10-2024

Skills

  • Proficiency in the use of Microsoft Office Family (Microsoft Word, Excel and PowerPoint)
  • Excellent communication skills, great administrative skills and public speaking abilities
  • Good participatory and team spirit
  • Office and Phone etiquette
  • Time Management
  • Organisational skills
  • Orientation and training
  • Team work and collaboration
  • Project management
  • Office administration
  • Personable and approachable
  • Data confidentiality

Certification

  • Dominion Leadership Academy (Basic cert) 2020
  • Public Relations Practitioner (National Institute Of Public Relations)
  • Office Management Training (CMC)
  • Diploma in customer service (Alison Certified).
  • Dominion Leadership Institute, (Basic cert.)
  • Nigerian Graduate Advancement programme (N-gap)Lagos

Hobbies and Interests

Hospitality, Meeting People, organizing and implementing of events.

Meeting new people, Organizing and implementing events, Hospitability.

  • Meeting new people
  • Hospitality
  • Organizing and implementing of events

Timeline

Health Care Assistant, Internship

Outreach Hosiptal, Festac
11.2024 - 12.2024

Sales Representative

Versatile
08.2024 - 09.2024

Administrator/ P.A

Dominion City
10.2014 - Current

Operations Specialist

Overland Airways Limited
12.2013 - 06.2014

Customer Service/Commercial officer

Overland Airways Limited
10.2011 - 12.2013

Client Service Officer

Sms Warehouse Limited
08.2009 - 09.2010

Bachelor of Arts (B.A) - Mass Communication

University of Nigeria Nsukka

Diploma Certificate - Public Relations

Nigerian Institute of Public Relations(NIPR)

Basic Certificate -

Office Management Training (CMC)

HCA Certified - Health And Wellness

Health Care Assistant (HCA)

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Modu Onyekachukwu Emmanuella