Mobolaji Adeagbo
Customer Support Services
Lagos,Nigeria
Summary
Mobolaji, with over 5 years' experience in customer services and social media marketing, has an excellent analytical and numerical abilities. She is a dedicated customer service professional bringing top-notch skills in oral and written communication, understanding customer desires and providing customized solutions to build loyalty and ensure customer retention. Currently, she is actively seeking opportunities to enhance her skills and make significant contributions to the dynamic field of customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
TradEssential
07.2020 - Current
- Daily engagement with wholesale and retail customers to meet up with orders
- Handling customers' complaints and providing timely solution
- Building and maintaining customer relationships through recommendations that suit specific needs
- Increased search engine optimization by 20% in 6 months
- Created and successfully managed social media campaigns on Facebook, Instagram and Twitter
- Enhanced social media and brand presence across all three platforms and achieved brand awareness and sales increase.
Customer Support Associate
Payday
05.2023 - 12.2023
- Handling over 100 customers' inquiries, requests and complaints daily in timely and professional manner.
- Troubleshooting problems to engineering/technical team and ensuring timely and effective resolution
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Monitoring brand mentions and responding to product or company review via social media page.
- Following up with customers to ensure all technical issues are resolved and encourage feedback.
- Consulted with merchants to resolve discrepancies and create expert solutions.
Writer and Account Manager
Mololo Cosmetics
09.2018 - 07.2020
- Handled content structure for over 4 US based beauty product companies
- Managed Stretcheal's website content strategy which involved writing and editing 200 articles
- Developed monthly content strategy for Nourishmax and work done included writing over 400 articles and 20 comparisons articles
- Created contents for Nourishmax Retinol and wrote over 100 articles for retinol cream
- Handled over 100 articles for instant face & neck lift, advanced multi peptide complex serum, and advanced lifting & firming neck cream.
Financial Secretary
Gender Equality CDS Group
07.2018 - 03.2019
- Managed and handled Groups' finances for outreaches, awareness programs and trainings
- Planned and executed projects which involved going to various secondary schools for early awareness for need for equality in society
- Organized social events and invited guest speakers to speak on gender equality.
Assistant Secretary, Accounting Department
Crescent University Abeokuta
04.2018 - 03.2019
- Handled over 200 students' complaints and ensured timely resolution
- Assisted the head of department in general administration activities, including organizing monthly presentations and drafting letters
- Managed day-to-day administrative activities in the department, particularly as it involved registration of students for courses, memo writing, sorting and collation of files
- Acted as secretary during lecturers' meetings and handled all tasks diligently.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Manager
Korede Spaghetti Lagos
01.2019 - 02.2019
- Supervised over 10 staffs, oversaw stock levels, and ensured that the restaurant ran smoothly and efficiently
- Monitored restaurant's cash flow, settling outstanding bills, ensuring that all cash inflow and outflow are all accounted for, and properly deposited into restaurants accounts
- Coordinated front and back of the house restaurant operations to promote effectiveness and efficiency
- Handled over 50 customer inquiries and complaints as well as fostering positive customer relations.
Intern
Nigerian Institute of Social and Economic Research (NISER)
09.2015 - 01.2016
- Worked directly with Head of Marketing Department to keep stores of books published in NISER
- Assisted in organization of monthly seminars conducted and handled all sales of publications.
- Interacted with over 35 customers by phone, email, or in-person to provide information daily.
- Sorted and organized publications, payment receipts, and reports.
Education
Bachelor of Science - Management And Accounting
Ladoke Akintola University of Technology (LAUTECH)
Ogbomosho, NigeriaSkills
- Complaint Resolution
- Customer relationship building
- Relationship Management
- Brand Representation
- CRM Software
- Technical Support
- Problem-Solving Ability
- Customer Retention Strategies
Certification
Google UX design certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Google UX design certificate
08-2023
Customer Support Associate
Payday
05.2023 - 12.2023
Manager
TradEssential
07.2020 - Current
Manager
Korede Spaghetti Lagos
01.2019 - 02.2019
Writer and Account Manager
Mololo Cosmetics
09.2018 - 07.2020
Financial Secretary
Gender Equality CDS Group
07.2018 - 03.2019
Assistant Secretary, Accounting Department
Crescent University Abeokuta
04.2018 - 03.2019
Intern
Nigerian Institute of Social and Economic Research (NISER)
09.2015 - 01.2016
Bachelor of Science - Management And Accounting
Ladoke Akintola University of Technology (LAUTECH)
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