MOBOLA ONAFUYE
MCIPM, EXECUTIVE MBA
ABUJA,Lagos, Nigeria
Summary
Dedicated tax collector and human resource professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking HR/Tax position. Offering excellent communication and good judgment.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
Work History
Revenue Accounting (BCMIS) Business Computer Mgt
Federal Inland Revenue Service
Abuja
06.2018 - Current
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used Microsoft Word and other software tools to create documents and other communications.
- Increased customer satisfaction by resolving issues.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed team communications and information for meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Personal Assistant to the Managing Director
Split Second International Limited
Abuja
01.2015 - 02.2018
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and attended meetings and compiled related documents and reports.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Arranged domestic and international travel plans and itineraries.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Served as point of contact between clients and managerial staff.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Used discretion when handling confidential information.
- Attended meetings, took notes and tracked action items.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Human Resource/Office Manager
Hall 7 Real Estate Limited
Abuja
05.2014 - 12.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting rooms and materials and recorded important information.
- Managed office operations while scheduling appointments for department managers.
- Sourced vendors for special project needs and negotiated contracts.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Delivered performance reviews, recommending additional training or advancements.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Updated reports, managed accounts and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Human Resource/Administrative Manager
Yellow Connect Limited
Lagos
05.2012 - 02.2013
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Assigned tasks and directed team of office clerks.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Delivered performance reviews, recommending additional training or advancements.
- Updated reports, managed accounts and generated reports for company database.
- Managed ten employees with continuous coaching and mentoring.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Human Resources Officer
Believers Loveworld Incorporated
Lagos
12.2011 - 05.2012
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Coordinated employee placements and administrative details.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Completed human resource operational requirements by scheduling and assigning employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Advocated for staff members, helping to identify and resolve conflicts.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Worked alongside global business leader to deploy new training strategies.
Public Relations Officer
CITI Trust Manager PFA
Lagos
06.2009 - 02.2011
- Maintained proactive media relations program by distributing news releases for placement, building strong relationships and monitoring media.
- Produced and distributed internal and external communications.
- Implemented content editorial calendar to plan marketing campaigns and manage content.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Prepared weekly marketing statistics and flow charts to track daily actions.
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Confident negotiator and ability to close deals.
- Initiate and develop reports on benchmarking and competitive intelligence.
Human Resources Manager
International Style Week Limited
Lagos
06.2008 - 06.2009
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
- Devised hiring and recruitment policies.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Provided resolution to complex and confidential issues.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Database Administrator/Operations Staff
Leadway Pensure PFA
Lagos
02.2006 - 02.2008
- Identify and resolve customer queries effectively and efficiently.
- Follow through on customer queries ensuring prompt resolution and feedback.
- Perform necessary system transactions relation to customer request.
- Escalate and route customer issues to the relevant process operators.
- Preparing daily, weekly and monthly reports.
- Ensure that the amount of money remitted from the employers tally with the information supplies by the Pension Fund Custodian (PFC).
- Managing daily customer requests and enquiries.
- Data sourcing and auditing using excel spread sheet.
- Reconciling and maintaining clients record.
- Initiating new ideas and planning.
- Handle training session for the training of new colleagues in the Fund Administration Department of the company.
Education
MBA - Master of Business Administration
Obafemi Awolowo University
Ile-Ife, Osun 11.2009 - 05.2013
Bachelor Of Accountancy (BSc) - Accounting
Lagos State University
Lagos 11.1998 - 02.2003
High School Diploma -
BB Computer Institute
Maiduguri, Borno 01.2005 - 06.2005
Skills
Accounting system monitoring
Knowledge of business
Accounting practices
Revenue performance
Report preparation
Complaint resolution
Staff education and training
Recordkeeping strengths
Account management
Multi-line phone talent
Creative problem solving
Administrative support
Strategic planning
Policies and procedures
Staff Management
Coaching and mentoring
Additional Information
TRAINING AND WORKSHOP
FINAQUEST GROUP: Capacity Enhancement for State Commissioners of Finance aimed at Paddington, United Kingdom
Enhancing Revenue Generation at Regional and Sub-Regional Level
UHR CONSULT Developing Supervisory Skill Abuja, Nigeria
THE ADMINISTRATIVE STAFF COLLEGE OF NIGIERIA: Emotional Intelligence and Effective Leadership. Lagos, Nigeria
Fraud Prevention, Detection and Control.
ASSOCIATION OF CHARTERED CERT. SYS. ACCOUNTANTS: Masterclass Certificate in Forensic Accounting and Abuja, Nigeria
Auditing.
MFL & ASSOCIATE NIG. LIMITED (MFL): The International Financial Report Standard. Abuja, Nigeria
Certification
MCIPM (Chartered Institute of Personnel Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Revenue Accounting (BCMIS) Business Computer Mgt
Federal Inland Revenue Service
06.2018 - Current
Personal Assistant to the Managing Director
Split Second International Limited
01.2015 - 02.2018
Licensed Human Resource Manager
08-2014
Human Resource/Office Manager
Hall 7 Real Estate Limited
05.2014 - 12.2014
MCIPM (Chartered Institute of Personnel Management
05-2013
Human Resource/Administrative Manager
Yellow Connect Limited
05.2012 - 02.2013
Human Resources Officer
Believers Loveworld Incorporated
12.2011 - 05.2012
MBA - Master of Business Administration
Obafemi Awolowo University
11.2009 - 05.2013
Public Relations Officer
CITI Trust Manager PFA
06.2009 - 02.2011
Human Resources Manager
International Style Week Limited
06.2008 - 06.2009
Database Administrator/Operations Staff
Leadway Pensure PFA
02.2006 - 02.2008
High School Diploma -
BB Computer Institute
01.2005 - 06.2005
Bachelor Of Accountancy (BSc) - Accounting
Lagos State University
11.1998 - 02.2003