MMESOMA BENEDICTA DIKE
Port Harcourt,Nigeria
Summary
Dedicated professional with a strong foundation in effective communication, leadership, and empathy. Committed to continuous improvement and adaptability in dynamic environments while contributing to organizational success and delivering high-quality service and consistent results.
Overview
9
9
years of professional experience
4036
4036
years of post-secondary education
1
1
Certification
Work History
Teaching assistant
Sitrid International School
Port Harcourt, NG
09.2023 - 12.2024
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Select, store, order, issue, and inventory classroom equipment, materials, and supplies
- Prepare materials, classrooms, and other indoor and outdoor spaces to facilitate creative play, learning and motor-skill activities, and safety
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by the head teacher
Classroom Teacher
Provil Group of Schools
Port Harcourt, NG
09.2021 - 07.2023
- Provide a variety of materials and resources for children to explore, manipulate, and use, both in learning activities and in imaginative play
- Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible
- Prepare, administer, and grade tests and assignments to evaluate students' progress
- Assign and grade class work and homework
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations
- Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence
- Confer with parents or guardians, teachers, counselors, and administrators to resolve students' behavioral and academic problems
Customer service representative
De Angelo communications
Awka, Anambra
08.2017 - 11.2019
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
- Recorded information about inquiries and complaints within internal database.
- Obtained feedback from customers to improve service experience.
Waitress
Stanel Eatery
Awka, NG
11.2015 - 07.2017
- Write patrons' food orders on order slips, memorize orders and enter orders into computers for transmittal to kitchen staff
- Take orders from patrons for food or beverages
- Escort customers to their tables
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Collect payments from customers
Education
Bachelor of Arts - English Education
Nnamdi Azikiwe University
Awka, AnambraWest African Senior School Certificate -
Daughters of Divine Love Juniorate
Abakpa, EnuguSkills
- Effective communication
- Leadership skill
- Empathy
- Patience and humility
- Problem-solving skill
- Attention to detail
- Adaptability
- Hardworking
- PowerPoint
- Microsoft word
- Telephone manners
- Quality Assurance (QA) controls
Languages
English
Native
Igbo
Native
French
Upper intermediate
Certification
Delf B1 Certificate
Independent travel manager certificate
Affiliations
- Drawing and painting,
- Singing and dancing
- Travelling
- Technology
Timeline
Teaching assistant
Sitrid International School
09.2023 - 12.2024
Classroom Teacher
Provil Group of Schools
09.2021 - 07.2023
Customer service representative
De Angelo communications
08.2017 - 11.2019
Waitress
Stanel Eatery
11.2015 - 07.2017
Bachelor of Arts - English Education
Nnamdi Azikiwe University
West African Senior School Certificate -
Daughters of Divine Love Juniorate
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