Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Hi, I’m

MMELI .V. Isaac-Ironondu

Lagos

Summary

I am a results-driven customer service professional with a strong track record in addressing customer needs, resolving issues promptly, and delivering tailored solutions. Proficient in CRM systems, particularly HubSpot, with a keen eye for documentation and workflow optimization, I effectively manage inbound opportunities to drive customer satisfaction and retention fast-paced remote environments.


With my background in research, I bring a people-centered approach to customer support, blending strong communication with insight to help teams connect better with their clients. I’m confident I’d be a great fit for your team.

Overview

7
years of professional experience
1
Certification

Work History

Washed Feet Scents

Sales & Customer Support Representative
11.2024 - Current

Job overview

  • Respond to customer inquiries and process inbound product orders efficiently.
  • Educate customers about fragrance options and product features to drive sales.
  • Manage records of customer feedback, support requests, and repeat orders.
  • Provide professional follow-up to ensure customer satisfaction.

REVIVE & ICARE HIV Projects

Client Retention Specialist
11.2021 - 02.2025

Job overview

  • Acted as a virtual assistant managing communications and scheduling with stakeholders and clients.
  • Coordinated remote follow-up calls to ensure adherence to project timelines.
  • Maintained accurate documentation using CRM systems.
  • Liaised between clients and internal technical teams to track next steps and deliverables.
  • Followed up with clients to remind them of next visit schedule.
  • Implemented effective communication strategies to maintain open lines between clients and internal teams, resulting in timely issue resolution when needed.
  • Streamlined internal processes for handling client issues, increasing team efficiency and ensuring consistent service delivery across all accounts.

Qaval Research Ltd

Customer Support Retention Manager
09.2020 - 04.2021

Job overview

  • Handled client onboarding and follow-up queries in survey research and analysis projects.
  • Managed customer-related data collection and response tracking.
  • Created progress reports and managed feedback from clients on service experience.
  • Contributed to client retention through consistent communication and timely updates.
  • Promoted a culture of continuous improvement within the customer support department by encouraging innovation and idea-sharing among team members.

TQ Consult

Customer Support Specialist
07.2018 - 01.2019

Job overview

  • Assisted with procurement, inventory tracking, and customer inquiry resolution.
  • Handled phone and email communications, ensuring client satisfaction.
  • Supported internal documentation and logistics management.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Education

University of Ibadan

Master of Public Health (MPH) from Environmental Health Sciences
11.2022

Rivers State University

BSc from Applied & Environmental Biology (Microbiology)
08.2016

Skills

  • Customer & Sales Support
  • Data entry and management
  • Inbound Support, Client Retention, Follow-Up Calls,
  • CRM & Documentation
  • Remote Work Proficiency
  • Complaint handling
  • Time Management, Self-Motivation, Virtual Scheduling, Online Collaboration
  • Verbal & Written Communication, Active Listening, Professional Correspondence
  • Google Workspace, Microsoft Office, Zoom, Google Meet, Trello, Slack, Internet Research

Certification


  • Communication Foundations – LinkedIn Learning
  • Time Management Essentials – LinkedIn Learning
  • Program Management, 2024

Referees

Available on request

Timeline

Sales & Customer Support Representative

Washed Feet Scents
11.2024 - Current

Client Retention Specialist

REVIVE & ICARE HIV Projects
11.2021 - 02.2025

Customer Support Retention Manager

Qaval Research Ltd
09.2020 - 04.2021

Customer Support Specialist

TQ Consult
07.2018 - 01.2019

Rivers State University

BSc from Applied & Environmental Biology (Microbiology)

University of Ibadan

Master of Public Health (MPH) from Environmental Health Sciences
MMELI .V. Isaac-Ironondu