Mmekam Abigail

• Provided professional guidance and support to students, parents, and colleagues, identifying individual needs and directing concerns to the appropriate person, department, or available support resource.
• Assessed students' academic, behavioral, and support needs and initiated appropriate follow-up to ensure concerns were addressed promptly.
• Coordinated communication between students, parents, teachers, school administrators, and other relevant stakeholders to ensure accurate and timely information sharing.
• Maintained accurate and confidential student records, reports, attendance information, assessment results, correspondence, and support documentation.
• Responded professionally to inquiries and concerns, using active listening, empathy, problem-solving, and clear communication to achieve positive outcomes.
• Managed multiple requests, cases, schedules, deadlines, and administrative responsibilities while maintaining accuracy and attention to detail.
• Followed up on outstanding student and parent concerns to ensure appropriate actions were completed and issues were resolved.

One important change I recommend

• Served as a reliable point of contact for students, parents, and staff, providing clear information and ensuring questions were directed to the appropriate resource.
• Prioritized multiple requests and followed established procedures to ensure timely resolution of concerns.
• Demonstrated strong case coordination, communication, documentation, follow-up, problem-solving, and client-support skills that are directly transferable to remote referral coordination.
• Worked effectively with people from different backgrounds and maintained a professional, respectful, and service-oriented approach.
• Leveraged digital communication and administrative tools to coordinate information and complete tasks efficiently in a technology-driven environment.

• Serve as a primary point of contact for new students and parents, providing clear information and professional assistance throughout the admission and referral process.
• Receive and review new student referrals, gather relevant information, and identify the appropriate program, class, department, or support service based on individual needs.
• Coordinate communication between prospective students, parents, teachers, administrators, and relevant departments to ensure a smooth referral process.
• Maintain accurate and confidential student information, referral records, forms, correspondence, and follow-up documentation.
• Respond promptly to inquiries through phone, email, and other communication channels, ensuring that students and parents receive accurate information.
• Follow up with referred students and parents to confirm that referrals have been received, appointments or assessments are completed, and necessary next steps are taken.
• Monitor the progress of referrals and identify outstanding actions requiring attention or escalation.
• Address questions and concerns professionally, using active listening, empathy, and problem-solving skills to provide a positive student experience.
• Collaborate with staff and school leadership to ensure new students are properly supported and connected with appropriate resources.
• Manage multiple referrals, inquiries, records, and deadlines while maintaining accuracy, confidentiality, and attention to detail.
• Use digital tools, email, Microsoft Office, Google Workspace, and school management systems to document, communicate, track, and manage referral activities.