MITCHELLE BUBA
Client Support Specialist
Lekki,LA
Summary
A proactive and result-driven professional with experience in business support, operations, customer service, finance, and executive administration. Skilled in managing schedules, improving processes, preparing reports, and supporting cross-functional teams. Strong communication, problem-solving, and multitasking abilities, with a proven track record of enhancing workflow efficiency and contributing to the organizational growth.
Overview
7
7
years of professional experience
Work History
Accountant
Landmark Africa
Lagos
05.2020 - 04.2024
- Managed end-to-end account receivable, accounts payable, ensuring timely posting of monthly transactions including recurrent journals, prepayments, and amortization using Sage 50
- Maintained and updated the fixed asset register, including asset tagging and verification to ensure accurate asset tracking across the Group.
- Supported the Vendor Financial Accountant by reviewing vendor agreements, invoices, delivery notes, and compliance documents prior to billing.
- Prepared monthly statutory remittance such as PAYE, Pension, Withholding Tax and VAT, ensuring 100% timely and compliant remittance.
- Maintained an organized schedule of all statutory remittance receipts for audit readiness and reporting completeness.
- Prepared monthly bank reconciliation statements, ensuring accuracy of financial records across Group accounts.
- Prepared the Landmark Event Centre Owerri management account and other management report.
- Generated bi-weekly entity inflow/outflow reports and consolidated Group bank balance reports to support executive financial decision making.
- Assisted in preparation of end of the year cash count for Landmark group.
- Prepared monthly bank reconciliation statement for Landmark group.
- Handled monthly invoicing (Rent, service charge and utility) for Landmark group.
- Oversaw client/tenant relations, serving as a key liaison with external auditors and tax consultants to support audit and tax processes.
- Managed Landmark Group's client database, ensuring accurate billing information and promoting timely settlements of invoices to improve cash flow.
- Updated financial transactions and payment statuses on the Group's ERP system, ensuring real-time accuracy of financial data.
- Handled petty cash administration for BBL Landmark, ensuring accountability and prompt replenishment.
Executive Assistant/Business Associate
Landmark Africa
Lagos
04.2018 - 05.2020
- Managed the CEO's calendar, appointments, and high-level meetings, ensuring effective scheduling and time optimization, and seamless coordination.
- Coordinated comprehensive travel logistics including flight bookings, accommodation, visas, and itinerary planning for local and international trips.
- Oversaw daily office operations and supervised support staff (drivers, personal aides, and administrative personnel) to ensure smooth workflow and operational efficiency.
- Planned and executed board meetings, strategic sessions, and corporate events, handling venue setup, documentation, refreshments, presentations and communication with attendees.
- Prepared, reviewed and maintained confidential executive reports, business documents, proposals, and correspondence for high level decision making.
- Served as a liaison between the CEO and internal/external stakeholder, ensuring timely communication, professionalism, discretion, and effective relationship management.
- Assisted in tracking KPI's, business performance metrics, and project timelines to support strategic planning and operational improvements.
- Supported the development and execution of business strategies by conducting preliminary research, gathering data, and preparing business briefs for management.
Client Relationship Manager
Landmark Africa
Lagos
04.2018 - 04.2020
- Served as the primary point of contact on the mezzanine floor for tenants, clients, and guests across Landmark's real estate, hospitality and events division.
- Handled high volume inbound and outbound calls, emails and walk-in inquiries, providing timely and accurate information on properties, events, beach and hotel services.
- Managed B2B client relationships, ensuring prompt communication, service coordination, and follow-up with corporate partners, vendors and service providers.
- Logged, tracked and monitored client snags and service requests using the internal platform, coordinating closely with the facility management team to ensure swift resolution and customer satisfaction.
- Oversaw tenant relationship management, addressing complaints, service requests, and inquiries while maintaining a positive and professional client experience.
- Collaborated with operations, events, hospitality, and maintenance teams to deliver seamless service and exceptional customer experiences across all Landmark facilities.
- Maintained detailed records of client interactions, service requests and resolutions to support process improvements and reporting accuracy.
HR & Administrative Officer (NYSC)
Infocel Solutions
Lagos
05.2017 - 05.2018
- Cordinated end-to-end recruitment processes, including defining job roles, advertising vacancies, screening candidates, managing interviews, and conducting reference checks.
- Prepared and issued job offers and facilitated comprehensive onboarding and staff induction for new employees to ensure smooth integration into the organisation.
- Oversaw day-to-day administrative operations, ensuring efficient office workflow and supporting the Managing Director with assigned tasks.
- Handled book-keeping and invoicing, maintaining accurate financial and administrative records.
- Performed additional administrative and operational duties as delegated by the Managing Director to support business community.
Education
MSc - Management
University of Lagos
Lagos, Nigeria11-2025
Bachelor of Science - Finance
University of Lagos
Lagos, Nigeria08.2016
Skills
- Interpersonal and Stakeholder Relationship Management
- Effective Communication (Written & Verbal)
- Time Management & Multitasking
- Microsoft Office Suite & Google Workspace
- Data Entry, Reporting & Basic Analytics
- Problem Solving & Conflict Resolution
- Customer Relationship Management
- Project Coordination & Process Improvement
Accomplishments
• Successfully managed Landmark group's corporate and residential tenant portfolio, achieving a significant increase tenant renewal and overall retention rates.
• Oversaw and optimized Landmark Group's revenue portfolio valued at approximately $5.5m, ensuring accurate reporting and improved financial oversight.
•Managed the Group's tax remittance processes, resulting in a 40% reduction in tax liabilities through improved compliance and timely submissions.
•Effectively managed the group's account receivables, achieving a 45% reduction in the overall debt profile within the first 4 months of joining the finance team.
• Oversaw and optimized Landmark Group's revenue portfolio valued at approximately $5.5m, ensuring accurate reporting and improved financial oversight.
•Managed the Group's tax remittance processes, resulting in a 40% reduction in tax liabilities through improved compliance and timely submissions.
•Effectively managed the group's account receivables, achieving a 45% reduction in the overall debt profile within the first 4 months of joining the finance team.
Timeline
Accountant
Landmark Africa
05.2020 - 04.2024
Executive Assistant/Business Associate
Landmark Africa
04.2018 - 05.2020
Client Relationship Manager
Landmark Africa
04.2018 - 04.2020
HR & Administrative Officer (NYSC)
Infocel Solutions
05.2017 - 05.2018
MSc - Management
University of Lagos
Bachelor of Science - Finance
University of Lagos