MIRIAN EBERECHUKWU EJIOFOR
Administrator
Abuja,FCT
Summary
Friendly and enthusiastic with utmost zeal to make positive impact,represent organizations and firms professionally and with a friendly communication. I'm a quick learner to new task with little or no supervision,confident at working in fast-paced environments and contribute positively to the growth of the organization.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Customer Service Officer
Pinnacle Finance Co.
Abuja, FCT
2023.01 - 2026.01
- Improved customer satisfaction by providing prompt and efficient service.
- Responded to customer queries and provided excellent customer service.
- Managed difficult customer situations to uphold company reputation.
- Utilised strong communication skills for handling customer complaints effectively.
- Liaised between customers and management to ensure effective issue resolution.
- Conducted follow-up calls to enhance customer retention.
- Promoted a welcoming atmosphere, leading to increased return customers.
- Created a friendly environment by greeting customers warmly and addressing their needs.
- Collaborated closely with team members to provide seamless service experience.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Delivered high-quality service with attention to detail and professionalism.
- Promptly responded to inquiries and requests from prospective customers.
- Managed daily correspondence by sending and receiving emails to ensure effective communication.
- Followed company guidelines to ensure consistent quality of service.
- Listened actively to offer accurate information and best solution to their needs.
- Processed refunds, exchanges, and credit notes.
Library Assistant
National Hospital
Abuja, Nigeria
2018.07 - 2019.07
- Answered queries from users efficiently, providing useful information.
- Assisted customers in locating specific books.
- Assisted customers in navigating library computers and equipment to enhance digital access.
- Maintained clean and quiet environment to support user focus and enjoyment.
- Inspected book conditions to identify damaged items.
- Coordinated inter-library loans smoothly, expanding resource availability for patrons.
- Compiled monthly reports on library usage to inform service improvements.
- Managed acquisition process for new library materials
- Performed regular inventory checks; ensured accurate tracking of materials.
- Hosted author meet-and-greet events successfully; enhanced community relations.
Dajagon Construction Company
Construction Company
Port Harcourt, Rivers State
2014.01 - 2015.12
- Oversaw daily operations to achieve high productivity levels.
- Executed daily duties with accuracy and efficiency to support overall operations.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Cultivated strong relationships by being approachable and supportive to team members and clients.
- Ensured timely arrival at workplace, contributing to smooth team operations.
- Provided exceptional customer service by actively listening to concerns and addressing queries to enhance customer satisfaction.
Education
Higher National Diploma - Library and Information Science
Federal Polytechnic,Oko
Nigeria 2015.01 - 2018.04
West African Senior School Certificate -
VIC Comprehensive Secondary School,Ihiala
Nigeria 2006.09 - 2012.06
Skills
- Customer Service
- Customer follow-up calls
- Communication proficiency
- Email correspondence
- Data entry
- Record maintenance
- Conflict Resolution
- Proficient in MS Office
- Conflict Resolution
Languages
English
Proficient (C2)
Igbo
Proficient (C2)
Hausa
Beginner
Affiliations
- Creative thinking and writing,Reading,Making research,Travelling,Cooking and Singing
Certification
NATIONAL BOARD FOR TECHNOLOGY INCUBATION
(FEDERAL MINISTRY OF SCIENCE,TECHNOLOGY AND INNOVATION
PARTICIPATED IN ICT CAPACITY BUILDING FOR YOUTH AT TECHNOLOGY INCUBATION CENTER ,NNEWI
IN COLLABORATION WITH GODONNA PETROLEUM AND ENERGY SERVICE LTD
TECHNOLOGY INCUBATION CENTER NNEWI
FEDERAL MINISTRY OF SCIENCE AND TECHNOLOGY AND INNOVATION
PARTICIPATED IN TECHNOLOGY SKILL TRANSFER FOR COMMUNITY INCUBATION IN ANAMBRA STATE
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Customer Service Officer
Pinnacle Finance Co.
2023.01 - 2026.01
Library Assistant
National Hospital
2018.07 - 2019.07
Higher National Diploma - Library and Information Science
Federal Polytechnic,Oko
2015.01 - 2018.04
Dajagon Construction Company
Construction Company
2014.01 - 2015.12
West African Senior School Certificate -
VIC Comprehensive Secondary School,Ihiala
2006.09 - 2012.06