Highly detail-oriented and professional individual with exceptional communication, interpersonal, and creative thinking skills. Goal is to utilize abilities to effectively contribute to the success of your company by filling the current vacancy. Consistently recognized for hardworking nature by colleagues, reliable team member who can be trusted to assist your company in achieving its goals.
Hi, I’m
MIRACLE UGONMA KALU
Virtual Assistant
Bariga,Lagos
Summary
Overview
12
years of professional experience
2026
years of post-secondary education
Work History
Rise2Parent
Virtual Assistant
09.2023 - Current
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Managed CRM input, exports and clean up.
- Promoted company values through consistent representation of brand voice in all written communications.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Completed business correspondence, transcription, and data entry.
- Coordinated Skype calls across multiple time zones.
- Implemented proactive approach to problem-solving, addressing potential issues before they impacted workflow.
Geeky Nigeria
CONTENT WRITER
01.2020 - Current
Job overview
- Developed fiction and nonfiction prose for publication
- Communicated with clients to assess needs and provide anticipated project timelines
- Collaborated with editors to identify project style and tone
- Adhered to diverse tone and style specifications in alignment with project requirements
- Created marketing, website and SEO-driven content to support client needs
- Revised wrote material to meet personal standards and to satisfy needs of clients, publishers, directors and producers
American Society for Quality – African Chapter (University of Ilorin)
Librarian
01.2020 - 01.2022
Job overview
- Checked Books in and out of the organization
- Supervised daily library operations, budgeting, planning and personnel hiring, Training, Scheduling and Performance Evaluations
- Reviewed and evaluated materials using book reviews, catalogs, faculty recommendations and current holdings to select and order print, audio-visual, and electronic devices
- Compiled list of books, periodicals articles and audio-visual materials on particular subjects
De Magarette School
ADMINISTRATIVE SECRETARY
01.2013 - 01.2017
Job overview
- Created, maintained and entered information into database
- Did by others to check for correct spelling and grammar, ensure that company format policies were found and recommend revision
- Made copies of correspondence and other printed material
- Located and attached appropriate files to incoming correspondence requiring replies
- Typed and distributed meeting notes and routine correspondence
Education
University of IlorinIlorin, Kwara State
B.A from English and Literary Studies
08.2024
University Overview
in view
Alison
Diploma from Human Resources
University Overview
Interim Joint Matriculation Board
A’Level Certificate
01.2016 - 05.2017
University Overview
New World International Secondary School
Senior School Certificate Examination
01.2011 - 05.2013
University Overview
Skills
Research and Interviews
Accomplishments
Accomplishments
- Implemented a new filing system that reduced time spent searching for documents by 50%
- Processed an average of 25 expense report biweekly, ensuring timely reimbursement for employees.
- Authored a book titled Who is to Blame?
References
References
- Mrs. Abolade Ruth, Head Teacher at De Magarette School, 08086123764, layounique@yahoo.com
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
Rise2Parent
09.2023 - Current
CONTENT WRITER
Geeky Nigeria
01.2020 - Current
Librarian
American Society for Quality – African Chapter (University of Ilorin)
01.2020 - 01.2022
Interim Joint Matriculation Board
A’Level Certificate
01.2016 - 05.2017
ADMINISTRATIVE SECRETARY
De Magarette School
01.2013 - 01.2017
New World International Secondary School
Senior School Certificate Examination
01.2011 - 05.2013
Alison
Diploma from Human Resources
05.2022
University of Ilorin
B.A from English and Literary Studies
05.2022
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