Miracle Michael
Virtual Assistant/ Customer Support
Alimosho ,Lagos State
Summary
Proactive and guest-oriented, excelled at Mr. Rowland's
by elevating guest satisfaction and streamlining front desk operations. Skilled in front office management and adapt at fostering team collaboration, significantly contributed to the success of numerous special events. Demonstrated exceptional customer service and communication abilities, ensuring a welcoming environment for all guests.
Overview
2
2
years of professional experience
Work History
Virtual Assistant
Mr Rowland of Cliq Web Services
09.2023 - 11.2025
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Planned coverage needs and organized services to support incoming special events.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
Education
Bachelor of Science - Political Science
04.2001 -
Skills
Customer Service
Guest Relations
Front Office Management
Cash Handling
Time Management
Oral and writing communication
Call Routing
Verbal and written communication
Hospitality best practices
Appointment Scheduling
Scheduling appointments
Team Collaboration
Writing, photography, community involvement
Beyond the front desk,I'm a true creative and community force, my photography captures moments with depth and artistry, bringing stories to life through my lens.
Involved in community, I'm driven by a passion of connecting with others and making it a difference
As a writer, I weave words that inspire and Inform, sharing insights that resonate deeply with my audience.
Timeline
Virtual Assistant - Mr Rowland of Cliq Web Services
09.2023 - 11.2025
Ebonyi State University - Bachelor of Science, Political Science
04.2001 -