Miracle Emmanuel
Port Harcourt
Summary
Dynamic and customer-focused professional with extensive expertise in beverage preparation and outstanding customer service. Demonstrates exceptional skills in safe manual handling, time management, and multitasking, ensuring efficient operations in fast-paced environments. Known for excellent memory recall, patience, and composure, effectively handling complaints while maintaining a hospitality-focused mindset. Proficient in English fluency and verbal communication, adept at upselling and managing cash and credit transactions with courtesy. Committed to enhancing guest experiences through expert complaint handling and a courteous approach.
Offering solid foundation in marketing principles and strong organisational skills. Knowledgeable about content creation, social media management, and basic graphic design. Ready to use and develop communication, and creativity skills in marketing role.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Waitress
Novotel Hotel
Port Harcourt, Rivers State
2025.05 - 2026.03
- Met special dietary requests with careful preparation and presentation of dishes.
- Managed table settings for over 50 guests daily, for enhanced dining experience.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Optimised workflow in busy periods through successful coordination with kitchen staff.
- Processed payments swiftly for improved customer experience.
- Assisted customers with enquiries to enhance their shopping experience.
- Balanced till at end of day, maintaining accurate records.
Waitress
Saltwood Hotel And Lounge
Port Harcourt, Rivers State
2025.02 - 2025.03
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Utilised professional communication skills to resolve customer complaints.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured compliance with health regulations through effective cleaning practices in dining areas.
- Managed over 20 customer calls per day.
Waitress
Miami Hotel And Resort
Port Harcourt, Rivers State
2025.01 - 2025.02
- Accommodated special event needs, provided customised services for over 50-200 parties.
- Utilised professional communication skills to resolve customer complaints.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Ensured compliance with health regulations through effective cleaning practices in dining areas.
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Bakery Intern
Nextar
Abuja, FCT
2023.09 - 2024.02
- Packaged over 50-200 baked goods securely, maintaining product integrity during transit.
- Conducted routine checks on baking equipment ensuring smooth operations.
- Assisted colleagues during busy periods, promoting team harmony.
- Maintained cleanliness resulting in hygienic work environment.
- Mastered bread-making techniques, delivering superior product consistency.
- Adhered to portion control guidelines minimising wastage.
- Achieved efficient workflow with effective time management skills.
Volunteer teacher
Righteousness International School
Abuja, FCT
2022.06 - 2022.08
- Incorporated educational games into teaching curriculum, making learning fun and interactive.
- Managed over 30 customer calls per day.
- Adapted teaching style per individual student's needs, promoting personalised education.
- Introduced new teaching methods to enhance learning outcomes.
- Fostered creativity amongst pupils with engaging lesson plans.
- Administered regular quizzes and assessments to track student progress.
- Created safe and inclusive classroom atmosphere, fostering respect amongst students.
- Encouraged active participation from all students during class discussions, boosting overall class involvement.
Education
Bachelor of Science - Microbiology
Legacy University
Awka, Anambra 2020.09 - 2024.11
Skills
- Beverage preparation knowledge
- Safe manual handling
- Excellent memory recall
- Patience and composure
- Time management mastery
- Hospitality Focused mindset
- English fluency
- Verbal communication
- Upselling
- Outstanding customer service
- Expert multitasker
- Complaint handling
- Courteous
- Cash and credit transactions
Affiliations
- Creative Writing
- lyrics writing
- proofreading
- content creation
- Video Editing
Certification
Coursera: Fundamentals of Marketing Strategy
Coursera: Fundamentals of International Business
Coursera: Operations Systems Excellence
Coursera: Consumption Marketing and Culture
Timeline
Waitress
Novotel Hotel
2025.05 - 2026.03
Waitress
Saltwood Hotel And Lounge
2025.02 - 2025.03
Waitress
Miami Hotel And Resort
2025.01 - 2025.02
Bakery Intern
Nextar
2023.09 - 2024.02
Volunteer teacher
Righteousness International School
2022.06 - 2022.08
Bachelor of Science - Microbiology
Legacy University
2020.09 - 2024.11