Miracle Aninwachukwu
Jahi
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Affordable Rent To Own
Casper, Wyoming.
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
Data Analyst
Zandas Global Resources Ltd
Lagos, Nigeria
03.2022 - Current
- Presented analytical findings to executive leadership, influencing key decisions based on quantitative evidence.
- Applied natural language processing techniques to analyze unstructured text data, uncovering valuable insights from customer feedback.
- Managed large-scale projects involving complex data manipulations and transformations, delivering high-quality results under tight deadlines.
- Created custom algorithms tailored to unique business challenges, enabling the organization to gain a competitive edge through data-driven insights.
- Reduced data redundancies, ensuring clean and consistent datasets for analysis.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
Project Manager
Eos Integrated Services
Enugu, Nigeria
01.2018 - 01.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Advanced Diploma - Software Engineering
Aptech Computer Education
Abuja, Nigeria02.2024
Bsc - Masscoummunication
Enugu State University of Science And Technology
Enugu State, Nigerja09.2019
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Proficient in Java, Python and C
- Familiar with JavaScript, HTML, and CSS
- Knowledge of Django, and Reactjs
Timeline
Customer Care Representative
Affordable Rent To Own
03.2024 - Current
Data Analyst
Zandas Global Resources Ltd
03.2022 - Current
Project Manager
Eos Integrated Services
01.2018 - 01.2024
Advanced Diploma - Software Engineering
Aptech Computer Education
Bsc - Masscoummunication
Enugu State University of Science And Technology