Microsoft Word – document typing, formatting, letters, reports Microsoft Excel – data entry, basic formulas, tables, records Microsoft PowerPoint – presentations, slides, basic design Microsoft Access (basic) – data storage and simple records PDF tools – creating, editing, and printing documents 🖨️ Office & IT Operations Computer system operation & maintenance Printer & photocopier handling (Sharp machines, error troubleshooting, scanning) File management (digital & physical records) Internet & email usage (Gmail, attachments, downloads, online forms)

