Summary
Overview
Work history
Education
Skills
Professional Memberships
On-the-Job Training
Community Development
References
Timeline
Generic
Mirabel Eregua Owa

Mirabel Eregua Owa

Abuja

Summary

Highly accomplished IT and research leader with over 20 years of progressive experience designing and securing large-scale network infrastructures, managing multidisciplinary teams, and driving data-driven research initiatives in both public and private sectors. Proven track record of translating complex technical requirements into strategic solutions, fostering innovation through emotional intelligence and stakeholder engagement, and delivering measurable improvements in efficiency, security, and service delivery.

Overview

33
33
years of professional experience

Work history

Principal Manager, Registration Unit

Nigeria Social Insurance Trust Fund
Abuja, FCT
02.2025 - Current
  • Oversee the registration of employers and employees in the compensation scheme.
  • Ensure timely and accurate processing of registration applications.
  • Maintain a secure and updated database of registered entities.
  • Verify employer compliance with statutory contribution requirements.
  • Monitor and enforce compliance with registration regulations under the Employees' Compensation Act.
  • Conduct periodic audits to ensure registered employers submit accurate employee records.
  • Liaise with Inspection, Legal, and Compliance teams to address non-compliance issues.
  • Address inquiries and resolve disputes related to registration.
  • Develop and implement efficient registration policies and procedures.
  • Recommend technological solutions to enhance service delivery.
  • Analyze registration trends and propose improvements to the scheme’s operations.
  • Prepare periodic reports on registration statistics, compliance rates, and challenges.
  • Ensure proper documentation of all registration activities.
  • Present findings to Management as required.

Principal Manager, Network Infrastructure

Nigeria Social Insurance Trust Fund, Head Office.
Abuja, FCT
07.2021 - 01.2025
  • Designed network security protocols and infrastructure.
  • Prepared and managed the budget for the ICT Department.
  • Oversaw the provision, supervision, and monitoring of Internet and email services.
  • Developed departmental work plans.
  • Configured network devices and components.
  • Coordinated the implementation of IP addressing, TCP/IP suites, remote access protocols, server remote connectivity, network security protocols, client workstation connectivity, Firewall and Proxy services, VLANs, Intranet & Extranet, and fault tolerance/disaster recovery plans.
  • Managed and provided support for systems on Microsoft Active Directory (AD), MS-Windows Server, and Desktop Operating Systems.
  • Maintained system logs.
  • Coordinated the implementation of various network topologies, media connectors, and cabling.
  • Supervised and provided technical leadership and guidance to technical staff.
  • Planned, developed, and designed network management projects, policies, procedures, and operational improvements, including backup and archival processes; evaluated new technology integration.

Principal Manager, Research & Development (APRD)

Nigeria Social Insurance Trust Fund, Head Office.
Abuja, FCT
03.2020 - 06.2021
  • Reported to the AGM APRD, performing assigned duties including supervising and managing the Department.
  • Supervised research projects from conception to completion.
  • Identified project goals and research methods.
  • Offered recommendations on project evaluation.
  • Prepared research schedules to monitor activities of the research team.
  • Interpreted data and wrote comprehensive reports.
  • Verified the security of information on databases.
  • Participated in relevant conferences and meetings.
  • Contributed material to funding applications and reports.
  • Provided research input for required analysis and undertook research and evaluation activities.
  • Directed and assigned jobs appropriately to staff, reviewing and evaluating their work and departmental activities.

Senior Manager, Research & Development Unit (APRD)

Nigeria Social Insurance Trust Fund, Head Office.
Abuja, FCT
07.2018 - 02.2020
  • Identified project goals and appropriate research methods.
  • Provided recommendations for project evaluation.
  • Prepared research schedules and monitored research team activities.
  • Interpreted data and authored reports.
  • Ensured database information security and task completion by team members.
  • Represented the Fund in relevant conferences and meetings.
  • Contributed materials for funding applications and reports.
  • Provided research input for analysis and conducted research and evaluation activities.

Senior Manager, Regional Co-coordinator (APRD)

Nigeria Social Insurance Trust Fund.
Jos, Plateau State
09.2015 - 07.2018
  • Established frameworks for planning, monitoring, and evaluating regional/branch strategic goals.
  • Developed structures for the periodic collation and analysis of reports for the Fund.
  • Collated, organized, and compiled reports and data from other APRD staff.
  • Directed and assigned jobs appropriately to other APRD staff in the Region.

Head ICT

Prohealth HMO Ltd (North Central Zone)
Abuja, FCT
02.2013 - 09.2015
  • Managed the ICT Helpdesk and Enrollment Team.
  • Oversaw database updates and maintenance.
  • Assembled and managed teams for developing and implementing policies and procedures for electronic data processing and computer systems.
  • Liaised with vendors on system requirements, specifications, costs, and timelines.
  • Controlled departmental budget and expenditures.
  • Monitored network performance and isolated failures.
  • Managed backup creation, maintenance, and restoration of files.
  • Supervised ID card production for enrollees.

Head ICT/ Supervisory Head of Administration

Prohealth HMO Ltd
Abuja, FCT
02.2012 - 02.2013
  • Provided comprehensive ICT support.
  • Managed database updates and maintenance.
  • Configured, monitored, and managed wireless routers.
  • Monitored network performance, verified and troubleshot network issues.
  • Handled email creation, configuration, and updates.
  • Managed backup creation, maintenance, and restoration of files.
  • Supervised ID card production for enrollees.
  • Provided general support services to all departments, ensuring a conducive working environment.
  • Managed and administered service delivery to ensure efficient operations across departments.
  • Ensured support services were conducted responsibly, confidentially, and ethically.

Head ICT

Prohealth HMO Ltd (North Central Zone)
Abuja, FCT
06.2011 - 02.2012
  • Provided ICT support.
  • Managed database updates and maintenance.
  • Maintained, troubleshot, and administered LANs, computer workstations, peripheral equipment, and Internet connectivity.
  • Evaluated and installed computer systems and networking software.
  • Monitored computer systems and network performance; coordinated access and use of computer networks.
  • Planned and performed data backups and disaster recovery operations.
  • Conducted tests and performed security and quality controls.
  • Controlled and monitored email use, web navigation, and installed software.
  • Supervised ID card production for enrollees.

Area Manager (Research and Marketing)

Bortiseli Designs and Konsult Limited
Abuja, FCT
11.2006 - 11.2010
  • Researched and developed market strategies for FCT.
  • Managed personnel and clientele.
  • Provided consultancy services.

Personal/Confidential Secretary to the Manager CPL

Nigeria Liquefied Natural Gas (NLNG)
Victoria Island, Lagos
04.2004 - 10.2004
  • Managed diary and filed records.
  • Organized meetings and travel arrangements.
  • Screened phone calls and handled correspondence, faxes, and emails.
  • Identified and updated contacts.
  • Performed other assigned duties

Independent Marketer

Chemline
Ikeja, Lagos
10.1999 - 03.2004
  • Marketed and distributed products.
  • Conducted market surveys and research.
  • Recruited and trained marketers.
  • Managed stock taking and bookkeeping.

Head of Welfare and Protocol

Heritage Assembly
Benin City, Edo
11.1995 - 01.2003
  • Established contacts and held consultations to maintain harmonious relations between board management and volunteer workers.
  • Advised and assisted leadership in fulfilling obligations.
  • Encouraged provision of amenities (shelters, crèches, restroom facilities, drinking water, sickness/benevolent schemes).
  • Advised on provision of welfare facilities (housing, hospitality, foodstuffs, social/recreational facilities, sanitation).
  • Advised on individual personnel problems and education of children.
  • Suggested measures to raise workers' standard of living and promote well-being.
  • Liaised with the protocol unit for organization and management of visiting guests.

National Youth Service Corpse (NYSC)

Heritage Assembly
Benin City, Edo
11.1995 - 11.1996

Customer Care/ Front desk (Industrial Training)

United Bank for Africa (UBA)
Benin City, Edo
01.1992 - 09.1992
  • Received and processed complaints, providing feedback.
  • Communicated company policy changes.
  • Handled balances and inquiries.
  • Received customer booklets for processing.

Education

Master in Disaster Risk Management -

Ahmadu Bello University

Certified National Accountant (CNA) -

Nigerian College of Accountancy

Master of Business Administration -

National Open University
Abuja, FCT

Post Graduate Diploma - Public Administration (PGDA)

University of Benin
Benin City, Edo

Bachelor of Science - Computer Science

University of Benin
Benin City, Edo

Senior School Certificate Examination (SSCE) -

Federal Government Girls College
Benin City, Edo

First School Leaving Certificate -

Emotan Primary School
Benin City, Edo

Skills

  • Management & Leadership: People Management, Project Management, Team Leadership, Strategic Planning, Policy Development, Business Plan Development
  • Information & Technology: Network Infrastructure Design & Management, Network Security, Data Interpretation & Analysis, Data Maintenance & Security, Database Management, Microsoft Office Suite, Network Monitoring, TCP/IP, Active Directory Management, System Log Maintenance
  • Communication & Interpersonal: Negotiation, Mediation, Conciliation, Arbitration, Emotional Intelligence, Client Management, Reporting
  • Research & Analytical: Research Methodologies, Data Collection, Report Writing, Problem Solving, Evaluation
  • Administrative & Operational: Budget Preparation, Work Plan Development, Vendor Management, Event Organization, Office Management

Professional Memberships

  • National Institute of Policy and Strategic Studies (NIPSS), PSLC Course 38
  • Nigerian Institute of Chartered Arbitrators (NiCArb), Member (MCArb)
  • Institute of Chartered Mediators and Conciliators (ICMC), Fellow (FICMC)
  • Association of National Accountants of Nigeria (ANAN), Certified National Accountant (CNA) Member
  • Computer Professionals Registration Council of Nigeria (CPN), Member (MCPN)


On-the-Job Training

  • Effective Elocution and Poise, 2022
  • Emotional Intelligence Workshop, 2021
  • Family Mediation, 2021
  • Negotiation Techniques and Strategies for out of Court Settlement, 2021
  • Online Dispute Resolution, 2021
  • Psychology of Mediation, 2021
  • Mediating Communal Conflicts, 2020
  • Specialized Training for Enforcement, Audit, Finance, Investment and Treasury, 2020
  • Cultural Dilemmas in Negotiation, 2020
  • Mediation Advocacy, 2020
  • Mediating Workplace Conflict, 2020
  • Developing Emotional Intelligence, 2020
  • Research Methodologies and Data Collection Techniques, 2019
  • Customer Relationship Management, 2016
  • Cisco CCNA Discovery Training, 2009
  • Institute of Theatre Practitioners Association of Nigeria (ITPAN), Video Editing, 2006
  • Fate Foundation Programme for Aspiring Entrepreneur Pae9, 2003
  • A.I.I.C.O Insurance Marketer Training, 2002

Community Development

  • Facilitating provision of Legal Aid to Female Prisoners
  • Planning, Coordinating, Training and Recruitment of Volunteer workers
  • Rehabilitation of Female Prisoners

References

References available upon request.

Timeline

Principal Manager, Registration Unit

Nigeria Social Insurance Trust Fund
02.2025 - Current

Principal Manager, Network Infrastructure

Nigeria Social Insurance Trust Fund, Head Office.
07.2021 - 01.2025

Principal Manager, Research & Development (APRD)

Nigeria Social Insurance Trust Fund, Head Office.
03.2020 - 06.2021

Senior Manager, Research & Development Unit (APRD)

Nigeria Social Insurance Trust Fund, Head Office.
07.2018 - 02.2020

Senior Manager, Regional Co-coordinator (APRD)

Nigeria Social Insurance Trust Fund.
09.2015 - 07.2018

Head ICT

Prohealth HMO Ltd (North Central Zone)
02.2013 - 09.2015

Head ICT/ Supervisory Head of Administration

Prohealth HMO Ltd
02.2012 - 02.2013

Head ICT

Prohealth HMO Ltd (North Central Zone)
06.2011 - 02.2012

Area Manager (Research and Marketing)

Bortiseli Designs and Konsult Limited
11.2006 - 11.2010

Personal/Confidential Secretary to the Manager CPL

Nigeria Liquefied Natural Gas (NLNG)
04.2004 - 10.2004

Independent Marketer

Chemline
10.1999 - 03.2004

Head of Welfare and Protocol

Heritage Assembly
11.1995 - 01.2003

National Youth Service Corpse (NYSC)

Heritage Assembly
11.1995 - 11.1996

Customer Care/ Front desk (Industrial Training)

United Bank for Africa (UBA)
01.1992 - 09.1992

Master in Disaster Risk Management -

Ahmadu Bello University

Certified National Accountant (CNA) -

Nigerian College of Accountancy

Master of Business Administration -

National Open University

Post Graduate Diploma - Public Administration (PGDA)

University of Benin

Bachelor of Science - Computer Science

University of Benin

Senior School Certificate Examination (SSCE) -

Federal Government Girls College

First School Leaving Certificate -

Emotan Primary School

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Mirabel Eregua Owa