MINAS THOMPSON DAMINABO
Ele, Ogu,Nigeria
Summary
I have a diverse professional background with experience spanning several industries. I commenced my career in (Brawal Oil Service Limited and ICTSI Onne Multipurpose Terminal/Computer Science and Production and Operations Management), where I developed foundational skills in (Admin/Human Resources Assistant, Shift/Planning Superintendent, Customer Service Rep andCFS Coordinator). Over the years, I have had the opportunity to work with various organisations, enhancing my expertise in areas above.
Academically, I hold a Post Graduate Diploma (PGD) from Ignatius Ajuru University of Education and Higher National Diploma (HND) from Ken Saro-Wiwa Polytechnic, Bori, Rivers State, which has equipped me with the theoretical knowledge and analytical abilities necessary to excel in my chosen field. Throughout my career, I have consistently sought to expand my skill set and adapt to new challenges, demonstrating a commitment to continuous professional development.
Overview
19
19
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work history
Container Freight Station Coordinator
ICTSI Onne Multipurpose Terminal
Onne, Nigeria
10.2024 - Current
- Improved workflow efficiency by developing process improvements.
- Managed logistics of company events, resulting in smooth operations.
- Handled administrative tasks, freeing up time for senior staff members.
- Negotiated contracts with suppliers, securing favourable terms.
- Streamlined team communication by implementing effective coordination strategies.
- Coordinated project tasks for successful and timely completion.
- Implemented risk management strategies to mitigate potential issues.
- Collaborated across departments for strategic planning purposes.
- Enhanced team productivity with efficient delegation of tasks.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
Customer service officer
ICTSI Onne Multipurpose Terminal
Onne, Nigeria
07.2021 - 10.2024
- Worked with Line Manager and IT Team to incorporate empty unit pick-up and Export FCL invoice in N4 which is in progress.
- Worked with line Manager to create various SOP's in the Customer Service Department with regards to cargo release in line with standard practice.
- Issuance of Terminal Delivery Order for import and export empty pickup.
- Processing of refund and wavier for management approval.
- Improved customer satisfaction by providing prompt and efficient service.
- Oversees final clearance and load ready export unit to operations teams.
- Attend vessel voyage reconciliation committee meeting in NPA.
- Registered customer information to maintain accurate records.
- Utilised strong communication skills for handling customer complaints effectively.
- Addressed customer queries, resulting in enhanced customer confidence.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Streamlined information flow through organised record keeping.
- Followed company guidelines to ensure consistent quality of service.
- Liaised between customers and management for effective resolution of issues.
- Met daily targets by efficiently managing workload within set timelines.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
Acting Shift/Planning Superintendent
Brawal Oil Services Limited
Onne, Nigerian
03.2019 - 05.2021
- Ensure the receipt of BAPLIE file, MOVINS, Stowage instruction & discharge/load advance list prior vessel arrivals.
- Preparation and execution of crane split and discharge and load sequence to support, achieve & sustain productivity targets per quay crane operation.
- Ensure efficient and highly productive planning with due consideration to the vessel stability and safety under load and discharge operations.
- Providing internal staff, vessel`s command, shipping lines and agents with information about vessel operations progress.
- Providing best pick list to gate for deliveries & monitoring gate activities (gate in & gate out).
- Indicate the yard layout the areas reserved for the containers creating & readjusting “allocation groups & allocation range” as need for different vessel.
- Provide support to the operations manager in the day-to-day running of the organization.
- Develop work rules and guidelines for company employees.
- Proficient use of Terminal Operating System (TOS)
- Identify what is required for staff to carry out their duties.
- Schedule projects and ensure assignments are carried out as planned.
- Work hand-in-hand with top management staff concerning work/operational issues and other activities in the Terminal.
- Draw up reports regarding operations in the company and pass them to top management whenever it is requested for.
- Carry out evaluation of company’s present operational goals and suggest ways of improving important areas.
- Maintain and organize company’s facilities.
- Educate operations team on company policies and excellent service standards.
- Assist the Operations Manager in any other tasks as required.
Administrative/Personal Assistant
Brawal Oil Services Limited
Onne, Nigeria
03.2009 - 02.2019
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attends records and transcribes minutes of all meetings.
- Printing of Customs exit note for clients/clearing agents.
- Personal Assistant to the (Legal/Commercial Manager), Transcribes formats, inputs, edits, retrieves, copies and transmits correspondence, documents, data and graphics. Type agenda for meetings.
- Ensures the Administrative Offices, Reception Area and Council Chambers are kept clean and organized.
- Deputizing in the absence of the Administrative/Human Resources Manager.
- Prepare Casual weekly wages for payment.
- Word processes all manuscripts, letters, documents and a proposal, records, date stamps and distributes all incoming mail, processes outgoing mail, files all correspondence, provide receptionist services, Compiles and maintain an up to date telephone directory of numbers and addresses.
Stevedore
AB Stevedoring Nig. Ltd/Brawal Oil Services Ltd
Onne, Nigeria
02.2007 - 01.2009
- Tallying of cargo during discharging/loading operations in vessels.
- Managed successful load balancing to prevent ship damage or sinking.
- Kept accurate records of cargo movement to aid tracking and accountability measures.
- Maintained clean working environment, promoting worker health and safety.
- Followed company protocols whilst dealing with hazardous materials, ensuring safety at all times.
- Promoted effective communication within the team, fostering a positive work environment.
- Utilised heavy machinery to move bulky cargo, enhancing productivity levels.
- Operated cranes or hoists in line with standard operating procedures, resulting in safe lifting operations.
- Supported supervisors during peak periods as part of a cooperative team effort..
Education
Post Graduate Diploma - Production and Operations Management
Ignatius Ajuru University of Education
Nigeria 11.2023 - 10.2024
Higher National Diploma in - Computer Science
Ken Saro-Wiwa Polytechnic, Bori, Rivers State
Nigeria 01.2015 - 11.2017
National Diploma - Computer Science
Ken Saro-Wiwa Polytechnic, Bori, Rivers State
Nigeria 01.2009 - 11.2011
Senior Secondary Certificate Examination (SSCE) - All Subjects
Comprehensive Secondary School Ibaka, Okirika
Nigeria 09.1999 - 05.2007
First School Leaving Certificate (FSLC) - All Subject
State School I Ogu
Nigeria 09.1993 - 07.1999
Skills
- Effective communication skills, both written and verbal, to collaborate with various stakeholders
- Analytical mindset to identify and resolve problems or inefficiencies in import-export operations
- Decision making skills
- Flexibility to adapt to changing priorities and work under pressure
- Strong attention to detail and accuracy in preparing and reviewing documentation
- Excellent organizational and time management skills to handle multiple tasks and prioritize effectively
- Ability to work independently and in a team environment to meet tight deadlines
- Computer skills including the spreadsheet and word-processing programs, Networking and e-mail at a highly proficient level
- Proficient in using import-export software and tools, as well as Microsoft Office Suite
- Knowledge of customs regulations, import-export laws, and international shipping procedures
Languages
English
Fluent
Okirika
Fluent
Affiliations
- Football, Singing and Reading
Accomplishments
- Award of Best Staff of the Year in Brawa Oil Services Limited.
- Award of Best Customer Service Teammate in ICTSI Onne Multipurpose Terminal.
Certification
- Lead Auditor - Quality Management System (QMS)
- Lead Auditor – Occupational Health and Safety Management System (OHSMS)
- Level 2 - Health, Safety, and Environment (HSE)
Timeline
Container Freight Station Coordinator
ICTSI Onne Multipurpose Terminal
10.2024 - Current
Post Graduate Diploma - Production and Operations Management
Ignatius Ajuru University of Education
11.2023 - 10.2024
Customer service officer
ICTSI Onne Multipurpose Terminal
07.2021 - 10.2024
Acting Shift/Planning Superintendent
Brawal Oil Services Limited
03.2019 - 05.2021
Higher National Diploma in - Computer Science
Ken Saro-Wiwa Polytechnic, Bori, Rivers State
01.2015 - 11.2017
Administrative/Personal Assistant
Brawal Oil Services Limited
03.2009 - 02.2019
National Diploma - Computer Science
Ken Saro-Wiwa Polytechnic, Bori, Rivers State
01.2009 - 11.2011
Stevedore
AB Stevedoring Nig. Ltd/Brawal Oil Services Ltd
02.2007 - 01.2009
Senior Secondary Certificate Examination (SSCE) - All Subjects
Comprehensive Secondary School Ibaka, Okirika
09.1999 - 05.2007
First School Leaving Certificate (FSLC) - All Subject
State School I Ogu
09.1993 - 07.1999
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