Minapet Vivian Mukan
Abuja, FCT
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based airlines as valued member of cabin crew. Service-oriented professional with 14yrs of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Arik Air Limited
05.2010 - Current
- Cross-trained shift staff in various tasks by rotating assignments on frequent basis.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Self-motivated, with a strong sense of personal responsibility.
- Maintaining customer relationship/receiving customer feedback
• Human relationship management with customers & other company staff
• Maintaining customer relationship/receiving customer feedback - Resolved passenger conflicts and medical emergencies during flights.
- Ensuring customer safety and comfort in the aircraft cabin
- Excellent knowledge on emergency & operating procedures on rated aircrafts
- Maintaining customer relationship/receiving customer feedback
- Human relationship management with customers & other company staff
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Operations Manager
Baasam Circles Ltd
03.2009 - 06.2009
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Planning, organizing and co-coordinating of administrative activities.
- Delegation of duties to management staff.
- Managing complexities/proffering solutions to complaints.
- Analysis and management of information.
- Marketing for organizational expansion.
- Partnered with vendors and suppliers to effectively manage and budget.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Worked flexible hours across night, weekend, and holiday shifts.
Head of Marketing
Cotek Integrated Technologies
08.2007 - 02.2009
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Planned and executed events and marketing programs to increase qualified leads.
- Managed trade show presence, maximizing exposure through eye-catching booth designs and engaging presentations.
- Devised content strategy to effectively engage target audiences.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Conducted market research to identify new opportunities and target markets.
- Strategic development of marketing plan.
- Establishing/maintaining customer client relationship.
- Writing/dispatching of mails and proposals.
- Promoting company brand name
- Training of direct sales representatives.
- Market research for new products.
Business Development Officer
Jos Business School
07.2005 - 08.2006
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Stayed current on company offerings and industry trends.
- Fostered an atmosphere of innovation by promoting creative problem-solving methods among team members.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with sales and marketing departments to support client acquisition.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Presented professional image consistent with company's brand values.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Passionate about learning and committed to continual improvement.
- Co-coordinating, organizing and managing of seminars
- Developing course outlines
- Dispatching/writing of correspondents
- Providing/ad-voc secretarial support for company
- Marketing for course participants
- Market developmental researches
Education
Akure, Ondo State, Nigeria
Master of Arts - International Affairs And Diplomacy
Abubakar Tafawa Balewa Distance Learning Universit
Zaria, Kaduna State, Nigeria01.2024
Associate of Arts - English And Linguistics
University of Jos
Jos, Plateau State, Nigeria08.2006
High School Diploma -
University of Jos
Jos, Plateau State, Nigeria08.2001
Skills
- Technical aptitude
- Equipment monitoring
- Interpersonal communications
- Detail Oriented
- Negotiation Tactics
- Emergency Procedures
- Business class service
- Cultural Awareness
- Relationship Management
- First Aid
- Strong Work Ethic
Certification
- CRM Changing Operator, NG EAGLE LTD,30th September 2020
- Dangerous Goods
- Safety Management Sytem
- Security
CRM changing Operator
* Situation Awareness,threat and error management
* Company Safety culture,SOP's organisation
* Effective communication and co-ordination inside and outside the FD
* Leadership and team behavior cooperation
* Automation ,philosophy of the use of automation
Reading,Travelling,Meeting People
Growing up ,Ive had an adventurous personality. When I started reading books at a very tender age,I would always create mental images of cities I had read about in books ,these fueled a desire to want to view the world and explore amazing cultures and places every city I visit has to offer. Meeting people and becoming friends easily came naturally for me .
Timeline
Cabin Crew Member
Arik Air Limited
05.2010 - Current
Operations Manager
Baasam Circles Ltd
03.2009 - 06.2009
Head of Marketing
Cotek Integrated Technologies
08.2007 - 02.2009
Business Development Officer
Jos Business School
07.2005 - 08.2006
Master of Arts - International Affairs And Diplomacy
Abubakar Tafawa Balewa Distance Learning Universit
Associate of Arts - English And Linguistics
University of Jos
High School Diploma -
University of Jos
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