MIMI GWAKYAA
Lekki,Nigeria
Summary
As an experienced Administrative and Customer Officer, I bring a strong background in providing exceptional customer service and managing administrative tasks efficiently. With a proven track record of handling customer inquiries, resolving issues promptly, and maintaining a high level of professionalism in all interactions, I am adept at ensuring customer satisfaction and retention. In addition to my customer service skills, I excel in administrative duties such as managing schedules, coordinating meetings, and handling data entry tasks with precision and accuracy. I am highly organized, detail-oriented, and able to multitask effectively to meet deadlines and deliver results. My excellent communication skills, both written and verbal, allow me to effectively liaise with internal teams and external stakeholders to ensure seamless operations and customer support. I am a team player who thrives in a fast-paced environment and am always willing to go above and beyond to support the needs of the organization. Overall, I am a dedicated and reliable professional who is committed to delivering top-notch administrative and customer service support to drive business success and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer And Sales Representative
Rabs Perfumania
Abuja, Federal Capital Territory
04.2023 - 02.2024
- Greeted and assisted customers in a professional and courteous manner
- Provided product information, recommendations, and assistance to customers
- Resolved customer inquiries, issues, and complaints in a timely and effective manner
- Maintained a clean, organized, and visually appealing store environment
- Monitored inventory levels and restocking shelves as needed
- Collaborated with team members to achieve sales goals and targets
Secretary
Meta Consultants LTD
Abuja, Federal Capital Territory
03.2022 - 03.2023
- Greeted and assisted visitors in person or over the phone, directing them to the appropriate department or individual
- Managed and coordinated appointments, meetings, and conference calls for executives and other staff members
- Prepared and distributed correspondence, memos, reports, and other documents as needed
- Maintained and updated filing systems, both electronic and paper, ensuring information is organized and easily accessible
- Handled incoming and outgoing mail, packages, and deliveries, ensuring they reach the correct recipient in a timely manner
- Assisted in the preparation and distribution of meeting agendas, materials, and presentations
- Maintained office supplies inventory by checking stock levels, placing orders, and restocking as needed
- Provided administrative support, such as data entry, record-keeping, and scheduling, to ensure efficient office operations
Internship
National Space Research And Development Agency
Abuja, Federal Capital Territory
04.2021 - 01.2022
- Supported in the development and execution of strategies
- Job Shadowing
- Helped with data entry
- Collaborated with cross-functional teams to ensure projects are completed on time
- Attended meetings and took notes, followed up on action items as needed
- Provided general administrative support as needed
Education
Bachelor Of Science - Geography
Benue State University
Makurdi, Benue10.2020
Senior Secondary School Certificate (SSCE) - Secondary Education
Model College
Federal Capital, Territory, Abuja07.2016
First School Leaving Certificate (FSLC) - Primary Education
Stella Maris Schools
Federal Capital, Territory, Abuja07.2010
Skills
- Exceptional Customer Service
- MS Office Programs (Word, Excel, Outlook)
- Written And Verbal Communication
- Problem Solving
References
Available on Request
Hobbies and Interests
- Reading
- Dance
- Music
Personal Information
- Gender: Female
- Nationality: Nigeria
Timeline
Customer And Sales Representative
Rabs Perfumania
04.2023 - 02.2024
Secretary
Meta Consultants LTD
03.2022 - 03.2023
Internship
National Space Research And Development Agency
04.2021 - 01.2022
Bachelor Of Science - Geography
Benue State University
Senior Secondary School Certificate (SSCE) - Secondary Education
Model College
First School Leaving Certificate (FSLC) - Primary Education
Stella Maris Schools
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