Summary
Overview
Work History
Education
Skills
Timeline
Websites
Software
Hi, I’m

Millicent Umoh

Customer Service Specialist
Uyo,AK
Millicent Umoh

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
years of professional experience
5
years of post-secondary education

Work History

Independent Contractor

Customer Service Specialist
01.2021 - Current

Job overview

  • Process customer service orders promptly to increase customer satisfaction.
  • Track customer service cases and updated service software with customer information.
  • Handle customer inquiries and suggestions courteously and professionally.
  • Seek ways to improve processes and services provided.

Coldstone Creamery Nigeria

Shift Manager
04.2018 - 01.2021

Job overview

  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.

Bet Revolution

Branch Head
06.2014 - 04.2016

Job overview

  • Enhanced customer satisfaction by efficiently processing bets and providing accurate information on betting odds.
  • Collaborated with team members to optimize service delivery, ensuring smooth workflow during peak hours.
  • Provided exceptional customer service, addressing inquiries via phone, email, or chat with professionalism and accuracy.
  • Built strong relationships with clients, fostering loyalty by addressing concerns promptly and professionally.

Education

University of Uyo
Uyo, Akwa Ibom State, Nigeria

Bachelor of Arts from Communication Arts
11.2009 - 10.2014

University Overview

Skills

Problem-solving abilities

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Timeline

Customer Service Specialist
Independent Contractor
01.2021 - Current
Shift Manager
Coldstone Creamery Nigeria
04.2018 - 01.2021
Branch Head
Bet Revolution
06.2014 - 04.2016
University of Uyo
Bachelor of Arts from Communication Arts
11.2009 - 10.2014

Software

Hubspot

Zendesk

LiveChat

Kayako

Millicent UmohCustomer Service Specialist