Hubspot
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Millicent Umoh
Customer Service Specialist
Uyo,AK
Summary
Overview
10
years of professional experience
5
years of post-secondary education
Work History
Independent Contractor
Customer Service Specialist
2021.01 - Current (5 education.years_Label & 9 education.months_Label)
Job overview
- Process customer service orders promptly to increase customer satisfaction.
- Track customer service cases and updated service software with customer information.
- Handle customer inquiries and suggestions courteously and professionally.
- Seek ways to improve processes and services provided.
Coldstone Creamery Nigeria
Shift Manager
2018.04 - 2021.01 (2 education.years_Label & 9 education.months_Label)
Job overview
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
Bet Revolution
Branch Head
2014.06 - 2016.04 (1 education.year_Label & 10 education.months_Label)
Job overview
- Enhanced customer satisfaction by efficiently processing bets and providing accurate information on betting odds.
- Collaborated with team members to optimize service delivery, ensuring smooth workflow during peak hours.
- Provided exceptional customer service, addressing inquiries via phone, email, or chat with professionalism and accuracy.
- Built strong relationships with clients, fostering loyalty by addressing concerns promptly and professionally.
Education
University of UyoUyo, Akwa Ibom State, Nigeria
Bachelor of Arts from Communication Arts
2009.11 - 2014.10 (4 education.years_Label & 11 education.months_Label)
University Overview
Skills
Problem-solving abilities
Complaint Handling
Customer Relations
Excellent written and oral communication
Good communication skills
Problem Resolution
Problem-solving abilities
Active Listening
Live chat support
Product Education
Attention to Detail
Organizational Skills
Understanding Customer Needs
Teamwork and Collaboration
Customer Relationship Management (CRM)
Timeline
Customer Service Specialist
Independent Contractor
2021.01 - Current (5 education.years_Label & 9 education.months_Label)
Shift Manager
Coldstone Creamery Nigeria
2018.04 - 2021.01 (2 education.years_Label & 9 education.months_Label)
Branch Head
Bet Revolution
2014.06 - 2016.04 (1 education.year_Label & 10 education.months_Label)
University of Uyo
Bachelor of Arts from Communication Arts
2009.11 - 2014.10 (4 education.years_Label & 11 education.months_Label)
Software
Zendesk
LiveChat
Kayako