Excel
Mike Joe Nkanta
Data Analyst/Project Manager
Lagos
Summary
Dedicated and results-driven Data Analyst and Project Management Officer with a keen interest in leveraging data-driven insights to drive business growth. Bringing successful 7-year career in financial services, IT and Relationship management roles within large and fast-paced corporations. Creative solutions architect with real-time problem-solving flexibility. Whether it's optimizing retail banking processes or driving financial inclusion through agent banking, well-equipped to deliver value through data-driven strategies and informed decision-making
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Monitoring & Intelligence Specialist
SANEF Limited
Lagos
03.2023 - Current
- Track daily activities of 15 Agent Network Providers/Partners to ensure goal achievement
- Analyze data and prepare executive management reports on weekly and monthly basis
- Prepare Monthly industry agent banking report to 17 Banks 35 Super Agents/MMOs, CBN & NIBSS
- Manage organization's technology platforms and projects, ensuring completion within stipulated timeframes.
- Used statistical methods to analyze data and generate useful business reports.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with stakeholders to identify business needs and data sources
- Produced monthly reports using advanced Excel spreadsheet functions
- Developed and maintained courteous and effective working relationships
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Relationship Manager
SANEF Limited
Lagos
12.2020 - 02.2023
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Networking and building connections on behalf of SANEF and delivering personalized solutions to all clients.
- Conduct routine monitoring visits to Agent’s location & Monitor performance/KPIs of Super Agents/MMOs.
- Managing licensed Super-Agents/MMOs & commercial banks to build shared agent network to 2,000,000 operational agents across Nigeria.
- Deepen financial access points through agent banking in underserved and financially excluded locations in Nigeria
- Monitor rollout plan for Agent transactions and acquisition to ensure compliance with targets.
- Support end-to-end subvention fund application process by licensed institutions to CBN and monitor utilization for disbursed funds.
- Generate revenue through Annual maintenance fee and fee from other services
IT Systems Administrator
Marina Medical Services (HMO)
Lagos, Nigeria
06.2019 - 11.2020
- Coordinated data backup strategies, safeguarding critical business information from loss or damage due to unforeseen events.
- Attended meetings to deliver status reports to key stakeholders.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved at least 10 staff & client issues daily and escalated problems with knowledgeable support and quality service.
- Digitized over 50 physical documents daily for ease of access/storage and managed office IT systems.
- Provided hardware and software support, including peripheral device maintenance.
- Procured IT equipment and documented user and system changes.
- Planned and implemented upgrades to system hardware and software.
- Developed and maintained courteous and effective working relationships.
- Monitored incoming and outgoing streams for compliance
- Configured technology for video conferencing rooms
- Installed and configured network printers and other peripheral devices.
Agency Banking Officer
Access Bank Head Office
Lagos, Nigeria
04.2019 - 06.2019
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Managed over 5,000 Agent network and provided updates for the Agency Banking division.
- Implemented market storms across the country with EMS for all customer service agents to reduce knowledge gap on Agency banking
- Exceeded targets through effective task prioritization and great work ethic
- Resolved problems on CRM, improved operations and provided exceptional service
- Monitor production of promotional materials, storage, and distribution
Agency Banking Officer
Diamond Bank, Head Office Annex
Lagos, Nigeria
02.2018 - 03.2019
- Improved Agent performance through effective staff training and development initiatives.
- Led projects, analyzed data, and improved processes.
- Managed network of over 1,000 agents while overseeing their creation and device configuration
- Implemented agent training for agents across geopolitical zone
- Resolved customer and agent complaints promptly.
- Addressed customer and agent complaints in timely manner.
- Oversaw production and distribution of promotional materials.
- Coordinated nationwide market campaigns.
- Delivered regular reports to Business and Support Partners.
- Orchestrated audits focused on registration and training functions
Assistant Information Officer (NYSC)
Ogun State Environmental Protection Agency (OGEPA)
Ogun State
01.2017 - 12.2017
- Supported crisis communications efforts by coordinating timely responses to media inquiries and crafting appropriate messaging.
- Record keeping and updating administrative files
- Organize TV Interview sessions for general manager.
- Engaged in inspection routines with various departments of agency.
- Enforcement of the Ogun State Extant Laws & Regulations
- Provided clerical support to company employees by copying, printing, signing, and filing documents.
Education
Bachelor of Science - Computer Science
Abubakar Tafawa Balewa University
Bauchi State, Nigeria 01.2010 - 12.2015
Skills
Attention to Detail
Cultural Awareness
Information Security
Analytical Thinking
Problem-solving aptitude
Organizational Skills
Interpersonal Skills
Human Intelligence
Multitasking
Report Preparation
Qualitative Analysis
Time Management
Analytical Skills
Research and analysis
Software
Power Point
Power BI
SQL
Certification
Data Analytics and Business Intelligence
Interests
Technology
Sport
Timeline
Data Analytics and Business Intelligence
09-2023
Monitoring & Intelligence Specialist
SANEF Limited
03.2023 - Current
Agent Banking Business & Financial Literacy Awareness
06-2021
Relationship Manager
SANEF Limited
12.2020 - 02.2023
IT Systems Administrator
Marina Medical Services (HMO)
06.2019 - 11.2020
Agency Banking Officer
Access Bank Head Office
04.2019 - 06.2019
Agency Banking Officer
Diamond Bank, Head Office Annex
02.2018 - 03.2019
Assistant Information Officer (NYSC)
Ogun State Environmental Protection Agency (OGEPA)
01.2017 - 12.2017
Bachelor of Science - Computer Science
Abubakar Tafawa Balewa University
01.2010 - 12.2015