ACCA
Mies Agadaga
Relationship Officer
Summary
Dynamic and results-driven professional with a proven track record at Fidelity Bank Plc, enhancing customer satisfaction by 30% through innovative customer service systems. Expert in marketing knowledge and excellent communication, I excel in creating impactful strategies and building strong client relationships. Skilled in financial acumen and creativity, I consistently achieve significant business outcomes.
Overview
9
9
years of professional experience
1
1
Language
Work History
Relationship Officer
BRASS AND BOOKS MPCS LTD
03.2021 - 12.2023
- Conducted market research to identify customer needs and trends, resulting in new product offerings and improved customer experience.
- Developed and implemented targeted marketing campaigns that increased customer acquisition by 15%
- Developed and implemented customer segmentation strategies to increase customer engagement and loyalty
- Negotiated and finalized contracts with clients, resulting in a 40% increase in revenue for the comany.
- Collaborated with cross-functional teams to develop and launch new products and services.
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
CUSTOMER SERVICE AMBASSADOR/DIGITAL BANKING ASSIST
Fidelity Bank Plc
02.2018 - 05.2020
- Developed and implemented automated customer service systems that improved customer service and reduced customer wait times by 30%
- Trained a team of customer service representatives on the latest customer service best practices, resulting in a 26% decrease in customer escalations.
- Effectively resolved clients' e-banking problems, including debit cards, internet, and USSD.
- Increased the branch's digital KPI from 36% to 71% within two years.
- Created promotional materials that increased the bank's digital channels by 35%
- Developed a customer loyalty program that increased customer retention by 30%.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
CASHIER/Customer Service Assistant
SHELL WELLINGTON ABERDEEN, UK
08.2015 - 09.2016
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed point-of-sale processes.
- Created a detailed inventory management system that reduced stock-outs by 38%
- Improved gift card sales from £450 to 2500 daily.
- Boosted hot food sales from 5% to 10% through promotional offers.
- Improved sales from £22,500 to £55,830 daily through promotional offers.
- Ensured high levels of customer satisfaction through excellent sales service.
Sales/Marketing Intern
Champions Life Academy
05.2015 - 08.2015
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
- Built and maintained a network of over 57 clients through cold-calling and email campaigns.
- Persuaded prospects to sign up for a £10 monthly direct debit payment for the company.
- Generated £6840 a year for the firm.
- Enhanced leadership, sales, marketing, communication, interpersonal and networking skills.
Education
Bachelor of Arts - Business Management
Robert Gordon University Aberdeen
Aberdeen UK07-2016
High School Diploma -
International College Robert Gordon University
Aberdeen UK02-2013
High School Diploma -
The Vale College Ibadan
Ibadan, Oyo State07-2012
Skills
Marketing knowledge
Accomplishments
- Bayelsa State Merit Scholarship 2006: The Vale College Ibadan.
- PTDF Scholarship 2013: Robert Gordon University Aberdeen, UK.
- Robert Gordon University International Students Ambassador.
- Vice President, Nigerian Students Association of Robert Gordon University.
Interests
Timeline
Relationship Officer
BRASS AND BOOKS MPCS LTD
03.2021 - 12.2023
CUSTOMER SERVICE AMBASSADOR/DIGITAL BANKING ASSIST
Fidelity Bank Plc
02.2018 - 05.2020
CASHIER/Customer Service Assistant
SHELL WELLINGTON ABERDEEN, UK
08.2015 - 09.2016
Sales/Marketing Intern
Champions Life Academy
05.2015 - 08.2015
Bachelor of Arts - Business Management
Robert Gordon University Aberdeen
High School Diploma -
International College Robert Gordon University
High School Diploma -
The Vale College Ibadan
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