Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Mies Agadaga

Mies Agadaga

Relationship Officer

Summary

Dynamic and results-driven professional with a proven track record at Fidelity Bank Plc, enhancing customer satisfaction by 30% through innovative customer service systems. Expert in marketing knowledge and excellent communication, I excel in creating impactful strategies and building strong client relationships. Skilled in financial acumen and creativity, I consistently achieve significant business outcomes.

Overview

9
9
years of professional experience
1
1
Language

Work History

Relationship Officer

BRASS AND BOOKS MPCS LTD
03.2021 - 12.2023
  • Conducted market research to identify customer needs and trends, resulting in new product offerings and improved customer experience.
  • Developed and implemented targeted marketing campaigns that increased customer acquisition by 15%
  • Developed and implemented customer segmentation strategies to increase customer engagement and loyalty
  • Negotiated and finalized contracts with clients, resulting in a 40% increase in revenue for the comany.
  • Collaborated with cross-functional teams to develop and launch new products and services.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.

CUSTOMER SERVICE AMBASSADOR/DIGITAL BANKING ASSIST

Fidelity Bank Plc
02.2018 - 05.2020
  • Developed and implemented automated customer service systems that improved customer service and reduced customer wait times by 30%
  • Trained a team of customer service representatives on the latest customer service best practices, resulting in a 26% decrease in customer escalations.
  • Effectively resolved clients' e-banking problems, including debit cards, internet, and USSD.
  • Increased the branch's digital KPI from 36% to 71% within two years.
  • Created promotional materials that increased the bank's digital channels by 35%
  • Developed a customer loyalty program that increased customer retention by 30%.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.


CASHIER/Customer Service Assistant

SHELL WELLINGTON ABERDEEN, UK
08.2015 - 09.2016
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Managed point-of-sale processes.
  • Created a detailed inventory management system that reduced stock-outs by 38%
  • Improved gift card sales from £450 to 2500 daily.
  • Boosted hot food sales from 5% to 10% through promotional offers.
  • Improved sales from £22,500 to £55,830 daily through promotional offers.
  • Ensured high levels of customer satisfaction through excellent sales service.

Sales/Marketing Intern

Champions Life Academy
05.2015 - 08.2015


  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Generated new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
  • Built and maintained a network of over 57 clients through cold-calling and email campaigns.
  • Persuaded prospects to sign up for a £10 monthly direct debit payment for the company.
  • Generated £6840 a year for the firm.
  • Enhanced leadership, sales, marketing, communication, interpersonal and networking skills.

Education

Bachelor of Arts - Business Management

Robert Gordon University Aberdeen
Aberdeen UK
07-2016

High School Diploma -

International College Robert Gordon University
Aberdeen UK
02-2013

High School Diploma -

The Vale College Ibadan
Ibadan, Oyo State
07-2012

Skills

Marketing knowledge

Accomplishments

  • Bayelsa State Merit Scholarship 2006: The Vale College Ibadan.
  • PTDF Scholarship 2013: Robert Gordon University Aberdeen, UK.
  • Robert Gordon University International Students Ambassador.
  • Vice President, Nigerian Students Association of Robert Gordon University.

Interests

ACCA

Timeline

Relationship Officer

BRASS AND BOOKS MPCS LTD
03.2021 - 12.2023

CUSTOMER SERVICE AMBASSADOR/DIGITAL BANKING ASSIST

Fidelity Bank Plc
02.2018 - 05.2020

CASHIER/Customer Service Assistant

SHELL WELLINGTON ABERDEEN, UK
08.2015 - 09.2016

Sales/Marketing Intern

Champions Life Academy
05.2015 - 08.2015

Bachelor of Arts - Business Management

Robert Gordon University Aberdeen

High School Diploma -

International College Robert Gordon University

High School Diploma -

The Vale College Ibadan
Mies AgadagaRelationship Officer