Michelle Danne Simo Fokam
Nungua Beach Drive,KT
Summary
Organized, hardworking, and reliable candidate with strong organizational skills. Able to manage multiple priorities with a positive attitude. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Willingness to take on added responsibilities to meet goals and deadlines.
Overview
2
2
years of professional experience
Work History
Office Secretary
ETS 3T
06.2021 - 08.2021
- Supported human resources efforts by coordinating interviews, managing onboarding paperwork, and maintaining employee records.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Organized company events and meetings, ensuring all necessary arrangements were made for smooth execution.
- Handled and managed cash and expenses.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Hotel Receptionist
Planet Hotel Akwa
06.2019 - 09.2019
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Responded to inquiries and transferred calls to correct departments and personnel.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Human Resource Management -
University of Douala
Douala | Cameroon06.2022
Technical Paten in HR Management -
Gulf of Guinea University Inst.
Douala | Cameroon06.2021
High School Diploma -
Nylon Technical High School
Douala | Cameroon06.2019
Skills
- Staff Recruitment & Management
- Payroll & Administration management
- Recruitment management
- Knowledge of Labour law
- Microsoft Excel, MS Word, Social Media
- Reception, Telephone, Emails
- Documentation: Data Entry & Management
- Knowledge of French & English
Languages
French
Full Professional
English
Limited Working
References
References available upon request.
Timeline
Office Secretary
ETS 3T
06.2021 - 08.2021
Hotel Receptionist
Planet Hotel Akwa
06.2019 - 09.2019
Human Resource Management -
University of Douala
Technical Paten in HR Management -
Gulf of Guinea University Inst.
High School Diploma -
Nylon Technical High School
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