MICHELLE KENNETH OSEREMEN
Summary
Clinical Application Specialist with good track records of delivering hands-on training, conducting demonstrations, and troubleshooting technical issues to optimize user experience and patient outcomes. Committed to continuous learning and staying updated on the latest advancements in medical technology to provide innovative solutions that drive efficiency, accuracy, and improved patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Application Specialist
Uni-Medical Healthcare
09.2023 - Current
- Perform comprehensive and exhaustive post-installation training of Snibe, Agappe and Sysmex analyzers at the customer’s site.
- Monitor the trainee’s progress with the use of equipment and provide refresher training where applicable.
- Design, develop and modify assay, calibration, QC and maintenance protocols for customers particularly those scaling their processes, and where possible assist with instrument validation processes.
- Carry out promotion activities for reagents and controls.
- Provide top quality and effective pre- and post-sales support, by working closely with service and sales teams.
- Attending technical training and scientific meetings to harness information on the latest trends, products and discoveries that guarantee improved customer support and development of sales strategies and future product lines.
- Liaise with Principal company and global application specialist connections to ensure successful resolution of customer problems and provide useful and relevant information on demand.
Application Specialist
Worldwide healthcare commercial ventures
01.2023 - 09.2023
- Conducting training on Erba analyzers, and carrying out demonstrations on products (instruments, reagents and services).
- Troubleshooting both reagents and instrument problems.
- Carry out promotion activities for reagents and controls.
- Provide technical input to the sales team.
- Provide feedback on quality complaints and facilitate replacements.
Medical Laboratory Scientist
Synlab Nigeria
03.2020 - 11.2022
- Promoted a culture of quality via implementation of the ISO concept which is achieved through the effective documentation of quality control protocols, verifying equipment function through routine equipment maintenance, calibration and troubleshooting, and utilizing approved testing procedures to ensure customer satisfaction via accurate and precise results.
- Identified and communicated abnormal patient conditions by alerting supervisory personnel and the pathologist.
- Conducted validation processes of test parameters on analyzers.
- Followed laid down departmental workflow and contributing to process improvement and development to achieve set Turn Around Time target.
- Generated accurate stock requisition and ensuring wastage at the barest minimum.
- Conveniently operated Beckman Coulter DxH 500, Sysmex XN-31 & 550, Sebia Capillary Flex II, Sebia OCTA3, Biorad D10, Beckman Coulter Access II, Beckman Coulter AU680, Beckman Coulter Unicel Dxl 800, Abbott Architect ISR 1000, Abbott Architect c4000, Roche H232.
Medical Laboratory Scientist Intern
National Youth Service Corps: Synlab Nigeria
07.2019 - 02.2020
- Handled specimens by appropriate techniques and clinical protocols to maximize accuracy and precision of results.
- Performed quality control and troubleshooting protocols for proper analytical performance.
- Documented lab data, and test results on the LIS system.
- Operated laboratory equipment including DXH500, Beckman Coulter AU680, Sebia Capillary Flex II, Biorad D10.
Medical Laboratory Scientist Intern
Lagos State University Teaching Hospital
05.2017 - 06.2018
- Performed tests and reported the results to the physician for use in diagnosis, treatment and/or monitoring of diseases.
- Performed quality control, maintenance, and troubleshooting protocols to proper performance.
- Promoted an effective working relationship within the department to meet the goals and objectives of the unit.
Education
B.MLS (Bachelor’s Degree) - Medical Laboratory Science
Ambrose Alli University
Edo01.2019
Skills
- Proficient in Laboratory data analysis and reports
- Proficient in troubleshooting technical issues and providing results
- Proficient in the use of MS Word, Excel, and PowerPoint
- Contribute to team goals and effective team player
- Effective in incidence management
- Proficient in supporting end-users
Certification
- Quality First Academy Certificate in Understanding of ISO and Intent of ISO 15189 2021
- Quality First Academy Certificate in Management of Nonconformance 2021
- Quality First Academy Certificate in the Procurement Process 2021
- Quality First Academy Certificate in Why Have a Quality Management System 2021
- Quality First Academy Certificate in Evaluation of the Quality Management System 2021
- Quality First Academy Certificate in It Starts and Ends with Management Leadership 2021
- Quality First Academy Certificate in Customers Our Best Asset 2021
Timeline
Application Specialist
Uni-Medical Healthcare
09.2023 - Current
Application Specialist
Worldwide healthcare commercial ventures
01.2023 - 09.2023
Medical Laboratory Scientist
Synlab Nigeria
03.2020 - 11.2022
Medical Laboratory Scientist Intern
National Youth Service Corps: Synlab Nigeria
07.2019 - 02.2020
Medical Laboratory Scientist Intern
Lagos State University Teaching Hospital
05.2017 - 06.2018
B.MLS (Bachelor’s Degree) - Medical Laboratory Science
Ambrose Alli University